Category: Uncategorized

  • Supportyourapp: (fluent German & English) L1 Customer Support Consultant (EU Remote)

    Headquarters: Prešov, Prešov Region, Slovakia

    Who we are?

    SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

    Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

    What you will do:

    • Deliver outstanding customer support via emails, calls, and chats
    • Build strong and lasting customer relationships
    • Resolve customer issues quickly and efficiently, ensuring high-quality solutions
    • Keep up with evolving tools and technology
    • Escalate complex issues to the appropriate team for resolution
    • Apply the latest and greatest customer happiness practices
    • Maintain a deep understanding of client solutions and meet KPIs
    • Communicate with developers and cross-functional specialists

    What you need to succeed in this role:

    • Fluency in German and English (C1 or higher), both spoken and written
    • 6–12 months of experience in customer support
    • Strong analytical thinking, research, and problem-solving skills
    • Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
    • Fast and accurate typing skills with confident multi-platform usage
    • Proven customer service communication skills, including:
    • Objection handling
    • Structured and benefit-oriented dialogue
    • Empathy and clear, professional articulation
  • Ability to consistently apply these communication skills across all customer interaction channels
  • Positive, proactive, and responsible attitude
  • Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)

    • Benefits and Perks:

    • Flexible schedule (24/7)
    • Opportunity to cooperate fully remotely
    • Inclusive international environment
    • Compensation in USD
    • Rewards for referring friends
    • Balance between project workload and personal time, but also – internal health policy
    • Responsive leadership interested in your development and long-lasting cooperation
    • Greenhouse conditions for self-development
    • A culture built on trust, with no time-tracking requirements

    *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

    You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

    So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

    Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

    Know someone perfect for the role? Refer them and get rewarded!

    We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

    Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-l1-customer-support-consultant-eu-remote-1

  • Fortis Games: Staff Product Manager

    Headquarters: Remote – Romania

    Who we are

    At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make.

    We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we’ll be making as well as the overall direction of the company. If you’re passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

    About the role:

    As a Staff Product Manager at Fortis Games, you’ll partner closely with Design and cross-functional teams to help scale one of our newer portfolio titles—built to engage multiple casual audiences—as it moves through soft launch and toward global release. In this role, you’ll sit at the intersection of product strategy and game systems design, taking ownership of the game’s economic structure, monetization approach, and Live Ops direction. At a pivotal moment in the product’s lifecycle, you’ll focus on translating a strong creative foundation into a scalable, commercially sustainable business. This means shaping progression systems, strengthening economic cohesion, and using disciplined experimentation to drive meaningful performance gains.

    What You’ll Achieve:

    • Own the evolution of a multi-layered economy spanning multiple vertical progression systems and gameplay loops, ensuring long-term health and cohesion.

    • Drive monetization strategy across the product optimizing monetization systems, progression balance, and overall commercial performance.

    • Lead structured experimentation across economy and Live Ops, designing and evaluating A/B tests that materially impact retention, ARPDAU, and long-term LTV.

    • Identify and close performance gaps during soft launch by translating data signals into clear product decisions and structural system improvements.

    • Define and scale Live Ops strategy—including event cadence, segmentation, personalization, and offer testing—to support global launch readiness.

    • Partner deeply with design, producers, engineering, analytics, and central teams to align execution with business goals.

    • Write high-quality, actionable product specifications that enable speed without compromising system integrity.

    • Surface competitive insights and market learnings to inform roadmap direction and portfolio positioning.

    • Operate with ownership and accountability—bringing clarity, prioritization, and structured decision-making to a fast-moving environment.

    What You’ll Need to Be Successful

    • 5–8+ years of product management experience in F2P mobile games, with meaningful exposure to live operations and revenue-driving systems.

    • Proven experience contributing to or building a live game with measurable commercial performance; direct KPI ownership is strongly preferred.

    • The ambition and conviction to help build and scale a product that defines its category.

    • The ability to make hard prioritization decisions under pressure—balancing commercial impact, system health, and player experience with clarity and discipline.

    • Deep expertise in monetization design and economy modeling.

    • Strong understanding of complex gameplay loops and how economic decisions ripple across retention and engagement.

    • Proven ability to design, run, and interpret A/B tests during soft launch or live scaling phases.

    • Strong analytical fluency and comfort partnering closely with data teams (Excel, SQL, Looker, or similar tools).

    • A systems-thinking mindset with the ability to anticipate second-order impacts of product decisions.

    • Experience operating in fast-paced environments with high autonomy and accountability.

    • Ability to influence across disciplines and bring alignment in cross-functional, remote-first teams.

    • Clear long-term commitment to product leadership within games.

    • Genuine passion for building commercially successful, system-driven products.

    Why join us

    There are many reasons to join us, but here are a few:

    • We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community

    • We’re not just about making Games Where You Belong. We’re also about building communities where our people belong. That’s why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.

    • Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming

    Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

    To apply: https://weworkremotely.com/remote-jobs/fortis-games-staff-product-manager

  • LEAD

    About Us

    ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

    ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

    ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

    ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

    ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

    ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

    For more information, visit www.abm.com

  • HR Lead

    Cuttling edge global leader in live video software seeks an HR leader to join an already elite team as a full-time permanent employee to own the day-to-day HR function end-to-end for approximately 90 –100 employees in a remote, global company. This role is responsible for building and maintaining a consistent employee experience, ensuring strong compliance foundations, administering benefits, and implementing scalable performance and engagement systems as the company grows.

    Ideal candidate will have 8 plus years of experience partnering with leadership and serving as the primary point of contact for all HR operations, including rolling out OKRs (Rippling a huge plus)

    Huge plus if you have been involved in high-growth startup environments and have a proven history of building successful HR policies and practices.

    We are looking for an inspirational HR lead to head all HR day-to-day practices and champion a strong culture of caring and embracing employee engagement.

    This is an excellent opportunity to join a stable, yet growing organization that treats its employees very well.

  • Senior Director of Brand Marketing

    Coleto Brands is a dynamic collective of brands united by a commitment to enhancing spaces through design and functionality. Headlined by its flagship brands, Kichler and Progress Lighting, Coleto Brands provides residential lighting fixtures across key categories, including interior and exterior decorative lighting, bath/vanity, architectural systems and downlights, ceiling fans and landscape. Visit www.coletobrands.com.

    Job Description

    Coleto Brands, parent company of Progress Lighting and Kichler, is seeking a Senior Director of Brand Marketing to join our team. This role is responsible for defining, elevating and protecting the brand strategy across Coleto Brands. You will lead a high-functioning brand marketing team to drive a cohesive brand architecture, translate brand strategy into impactful integrated marketing programs, and ensure alignment with business objectives to fuel growth, differentiation and brand advocacy. As a senior leader within the organization, you will also closely collaborate with cross-functional colleagues to ensure corporate and go-to-market brand consistency across all touchpoints, delivering best-in-class brand experiences for customers and consumers. This role is both strategic and hands-on, flexing as needed to build strong, enduring brands that resonate with target audiences across all channels.

    The ideal candidate will possess an entrepreneurial spirit and a passion for brand building across all touchpoints. You will work closely with internal colleagues and external agency partners to develop and implement brand marketing initiatives that elevate the Kichler and Progress Lighting brands among their target audiences while also supporting business needs. You will keep a pulse on marketing, industry, consumer and cultural trends to identify relevant opportunities for on-going brand growth. As the functional team lead, you will also play a key role in developing and mentoring a team of direct and indirect. You will be responsible for developing and monitoring key performance indicators as well as providing updates to senior management, therefore a strong business acumen will be a critical success factor.

    Duties and Responsibilities:

    Brand Architecture, Strategy & Portfolio Management

    • Develop and maintain a clear, scalable brand architecture across corporate and flagship brands
    • Responsible for the role and relationship of each brand within the portfolio
    • Define, lead and socialize individual brand strategies for Coleto Brands and its portfolio, aligning with business objectives and growth priorities
    • Establish clear brand positioning, value propositions, and messaging frameworks for each brand to drive interest and advocacy among each brand’s target audiences
    • Identify market trends, competitive dynamics, and customer insights to inform brand direction

    Brand Stewardship & Governance

    • Serve as the guardian of brand integrity and consistency across all touchpoints
    • Establish brand standards, guidelines, and governance processes
    • Ensure consistent execution across all brand touchpoints, including websites, literature, packaging, events, media channels, content and in-store/showroom merchandising

    Go-to-Market Brand Leadership

    • Partner with product marketing, sales, and channel teams to bring brand strategy to life through all go-to-market executions and new product launches
    • Oversee the development of integrated campaigns that build awareness, consideration, and advocacy
    • Ensure brand storytelling is compelling, differentiated, and resonates with each brand’s target audiences
    • Lead cross-functional teams to bring brand strategy to life in our owned experience centers (Progress Experience Center, Kichler Experience Center, Kichler Boutique at High Point) through physical space design, event programming and activations

    Customer Events & Tradeshows

    • Lead brand strategy and execution for customer events, trade shows, and experiential marketing
    • Ensure all brand activations deliver a cohesive, differentiated, and memorable brand experience
    • Partner with sales and product teams to maximize event impact

    Customer & Market Insights

    • Leverage research, data, and insights to continuously refine brand strategy
    • Establish, track and report on brand KPIs that reflect brand health and market impact
    • Translate insights into actionable strategies that drive growth

    Cross-Functional Leadership

    • Collaborate with cross-functional teams and executive leadership to ensure brand consistency across all touchpoints
    • Act as a strategic advisor to leadership on brand-related decisions
    • Align teams around a shared brand vision and priorities

    Team Leadership & Development

    • Build, lead, and mentor a high-performing brand marketing team
    • Foster a culture of creativity, accountability, and collaboration
    • Manage agency relationships and external partners

    Qualifications

    Skills and Experience:

    • A Bachelor’s degree in Marketing, Business Administration or Communications is required
    • A minimum of 12 years as a brand strategist or similar brand marketing role is required
    • Proven track record of building and scaling multi-brand portfolios
    • Deep expertise in brand strategy, architecture, integrated marketing, and digital brand experiences
    • Strong creative instincts with the ability to guide and evaluate creative work
    • Exceptional leadership, communication, and stakeholder management skills
    • Data-driven mindset with the ability to balance analytics and intuition
    • A strong business acumen and the ability to align brand success with business performance
    • Solutions-oriented, entrepreneurial mindset, able to seamlessly flow between high-level strategy and hands-on execution
    • Experience leading corporate communications and large-scale brand activations/events is preferred
    • Experience in consumer goods, home, lifestyle, or design-driven categories is preferred

    Travel requirements: 15% domestic travel

    Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

    Additional Information

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Coleto Brands LLC, its divisions, subsidiaries and affiliates (collectively “Coleto Brands” or the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit.

    It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

    Coleto Brands is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

    E-Verify Participation Poster: English and Spanish

    E-Verify Right to Work Poster: English, Spanish

  • Housekeeper Kabannas Newcastle

    Life at Kabannas

    Kabannas is not your average hotel – We are a vibrant, community driven space that blends stylish social accommodation with unforgettable experiences. We are passionate about travel, culture, music and bringing people together. Our team is the heart of our brand, and we believe in creating spaces that feel like home while delivering next level service in a fun, energetic environment.

    We create places where you can be yourself, enjoy coming to work and feel part of something bigger than just a job.

    As our journey begins, we’re looking for a Housekeeper with immediate starts available – someone who takes real pride in the details, finds satisfaction in a perfectly turned room and understand that their work is at the very heart of the guest experience. This is where you come in.

    Your Part in the Kabannas Story

    As part of our Housekeeping Team, you’ll help create the spaces where our guests can truly relax, recharge and feel at home. You’re the one behind the scenes making the magic happen – bringing care, attention and pride to every room and shared space.

    Key responsibilities:

    • Prepare and maintain guest rooms to a high standard, ready to welcome every arrival
    • Keep shared spaces clean, organised and inviting throughout the day
    • Work closely with your team and other departments, keeping communication clear and positive
    • Spot and report any maintenance or safety issues.

    Who You Are

    You take pride in the details – creating spaces that feel calm, clean and cared for.

    Ideally, you:

    • Enjoy creating clean, welcoming environments where people feel at ease
    • Are reliable, consistent and take ownership of your work
    • Work well as part of a team and keep a positive attitude throughout
    • Stay organised and manage your time effectively
    • Notice the little things that make a big difference
    • Care about quality, presentation and the guest experience

    We’re not looking for the perfect CVs, but for great humans.

    Why Kabannas?

    • A team-first culture and some really good people around you
    • Real development and career growth – we’re building something here, and we want you to grow with it
    • Rewards, recognition and experiences that go beyond the day-to-day
    • Free and discounted stays, plus generous food & drink discounts, for you, your friends and your family (fair warning: you’re about to become very popular)
    • Your birthday off, on us
    • Paid volunteering, enhanced family leave, health & life cover

    Be part of a fast-growing, modern hospitality brand doing things differently – where you can bring your energy, style and individuality every day.

  • Freelance Designer

    Haus is seeking a talented freelance Designer to work alongside our Los Angeles team. You will contribute to a wide range of digital projects, working alongside Creative Directors, Art Directors, and Senior Designers to develop concepts, refine executions, and deliver polished work across static and video formats. The ideal candidate has strong design fundamentals, a curiosity for how digital experiences are built, and a drive to grow within a collaborative creative environment.

    Requirements

    What you’ll do:

    • Design digital assets, visual concepts, and production-ready work across a variety of client projects
    • Collaborate with Art Directors and Senior Designers, incorporating feedback and pushing the work forward
    • Contribute to moodboards, style frames, storyboards and exploratory concepting
    • Bring curiosity about UI, motion, and interaction to your work — even when it’s not your primary task

    What You’ll Bring

    • 2–4 years of design experience with a portfolio that shows range and craft
    • Proficiency in Figma and Adobe CC Suite
    • Strong foundation in typography, layout, and visual communication
    • An eye for motion and UI — you’re aware of how digital experiences behave, not just how they look
    • Eagerness to learn, take feedback well, and do your best work in a collaborative environment

    Benefits

    We’re a digital design studio in Los Angeles built on the belief that creativity and technology are better together. Our team is diverse, multidisciplinary, and deeply invested in the craft. We work with brands across industries, from emerging startups to household names, on projects that push what digital can do.

    If you’re looking for a place where your ideas are heard, your growth is supported, and the work actually matters–we’d love to meet you.

    Freelance day rate ranges from $375-$450 depending on skill level & experience.

  • Business Administration

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  • Freelance Social Copywriter

    Welcome to the MILK MAKEUP FAM:

    At Milk Makeup, we’re all about cool clean beauty fueled by creativity. Born out of Milk, a creative hub in downtown New York City, innovation, self-expression, and community are at the heart of everything we do. We believe beauty isn’t about how you do your makeup, it’s what you do in it—and how you Live Your Look—that matters.

    Who YOU are:

    • Community connector: You’re always thinking about how to improve your and your community’s future. You’re passionate about building a global community where everyone can feel seen and inspired in beauty.

    • Courageous but chill: Wherever you come from, you’re driven by the hardworking New York spirit that Milk embodies. You’re flexible and ready to get the job done, but you’re humble and make moves thoughtfully. You strive for quality, have fun doing it, and always have the greater good of the brand in mind.

    • Fearlessly innovative: You’re not afraid to take calculated risks and enjoy problem solving. You’re down to disrupt the status quo and innovate in order to raise the bar. You value a forward-thinking space that encourages you to lead change, never follow.

    • Champion of self-expression: You’re creative at heart and are always genuinely you. You live your look and want to grow with people who celebrate individuality.

    • Inclusive + mindful: You believe an open mind is always the best place to start and value active listening. You embrace differences and help foster a safe working environment for yourself and your peers.

    The ROLE:

    We’re looking for a social-first copywriter to support the editorial team.

    Please note this is a part-time, freelance opportunity.

    What YOU’ll do:

    Key priority: write, edit, and collaborate with the team on all organic & paid social copy including but not limited to:

    • Organic captions and supers (when applicable) for all Milk social platforms
    • Reviewing assets with copy when available
    • Staying up to date on latest product positioning via check ins with the editorial team so that social copy always aligns to latest strategy + best practices
    • Check in with Editorial Director when copy needs to be reviewed + approved or to flag any questions or concerns
    • Working with the paid and DTC team to support their business needs including Demand Gen + PMAX Ad copy

    Secondary: ad hoc, one off copy needs as they arise including brainstorming, product name ideation, etc

    We’d like YOU to have:

    • Must be available Monday-Friday with a flexible hourly schedule based on team needs.
    • Flexible hours required, including occasional weekend availability to support the team during peak captioning periods
    • Max 20hrs a week.
    • Beauty experience a major plus

  • Director of Service

    About Marchay

    Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Broadly recognized as one of the country’s most elite luxury travel services. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

    Role Summary

    The Director of Service is responsible for leading Marchay’s Service team and ensuring exceptional member experiences through strong leadership, performance management, training, and operational excellence. This role owns service team performance, member retention initiatives, service standards, escalation management, advisor development, and key industry relationships. The Director of Service serves as the senior leader for the Service team and partners closely with Membership, Operations, and Executive Leadership to support company growth, capacity planning, and organizational objectives.

    Core Responsibilities

    Member Experience & Service Excellence

    • Lead efforts to elevate the member experience across the Service team
    • Define, reinforce, and improve service standards to ensure a consistent, high-touch member experience
    • Identify service gaps and recommend improvements in partnership with leadership
    • Ensure adherence to service expectations and service level agreements (SLAs)
    • Support timely and seamless member onboarding and transitions in partnership with internal teams

    Escalation Management

    • Serve as a senior point of contact for resolving complex member issues and service escalations
    • Manage both internal and external escalations, including team-related issues and member-facing issues
    • Partner with leadership and advisors to de-escalate problems and create effective resolutions
    • Help build clear escalation pathways and response expectations across the Service team
    • Lead member feedback conversations and service recovery efforts
    • Partner directly with members when issues arise to preserve relationships and protect retention
    • Identify recurring member concerns and implement corrective actions across the organization

    Team Leadership, Training & Development

    • Oversee service team development, including training, mentorship, and performance management
    • Act as a trusted coach and resource for advisors and service team members
    • Help define clearer roles, responsibilities, and KPIs across the Service team
    • Support career development and skill-building across service functions
    • Own advisor onboarding and foundational training for all new Service Team members
    • Establish career pathways and development plans for advisors and service team members
    • Create ongoing coaching and mentorship programs designed to elevate advisor performance and consistency
    • Ensure performance review processes, development plans, and coaching cadences are consistently executed across the organization

    Service Operations & Cross-Functional Coordination

    • Partner closely with leadership and operations to improve service workflows and team effectiveness
    • Help implement scalable processes that improve consistency without requiring this role to own every operational task
    • Contribute to service-related KPIs and metrics, while partnering with operations or leadership on reporting and broader analytics as needed
    • Support capacity planning and team structure discussions to help ensure strong coverage and sustainable growth

    Strategic Partnerships & External Relationships

    • Manage strategic partnerships with key suppliers and ensure alignment with company goals
    • Serve as a primary point of contact for SmartFlyer-related service matters, depending on organizational structure and future partnership plans
    • Help maintain key external relationships that support service delivery and problem-solving
    • Develop and maintain senior-level relationships with luxury travel suppliers, hotel partners, DMCs, airline partners, and representation companies
    • Serve as the primary service contact for strategic external partnerships and consultants

    Trade Shows, FAMs & Industry Coordination

    • Maintain appropriate relationships with industry contacts relevant to trade shows and partner opportunities
    • Oversee or coordinate trade show attendance for advisors, including allocation planning and communication
    • Support management of FAM trip processes and advisor participation in line with company policies and budgets
    • Establish fair and transparent processes for FAM and tradeshow participation
    • Ensure FAM opportunities align with advisor development goals and company priorities
    • Monitor participation and return-on-investment from educational travel opportunities

    Service Team Performance & Retention Ownership

    • Own all Service Team KPIs and performance outcomes
    • Monitor and drive achievement of service standards, SLAs, and member experience metrics across all teams
    • Track and improve key performance indicators including member retention, Net Dollar Retention, answered call percentage, email response times, SLA adherence, member onboarding timelines, escalation resolution times, and team productivity metrics
    • Partner with leadership to identify trends, performance gaps, and opportunities for improvement
    • Ensure consistent service delivery across all teams and pods
    • Develop accountability structures and reporting mechanisms to support continuous improvement
    • Provide backup Travel Advisor support and collaborate across teams to ensure seamless service delivery and exceptional member experiences when additional assistance is needed

    Requirements

    CORE REQUIREMENTS

    • 8-10+ years of experience in luxury travel, hospitality, service leadership, or a related high-touch client environment
    • At least 5 years of experience as a luxury travel advisor
    • Meaningful people leadership or team mentorship experience
    • Strong experience handling escalations, service recovery, and complex client situations
    • Deep understanding of high-touch service expectations and advisor support in a luxury environment
    • Experience creating structure, training, and process improvements within growing teams
    • Familiarity with travel industry partnerships, host agency relationships, and advisor support models
    • Available during Eastern Time business hours and for weekend and holiday team coverage
    • Bachelor’s degree
    • Experience managing supplier relationships and working with Sabre is a plus

    Benefits

    • Comprehensive Benefits: Fully covered medical, dental, and vision insurance
    • 401(k) Plan: Access to our retirement savings program
    • Generous Time Off: Ample PTO plus company holidays to recharge and reset
    • Flexibility: Remote work environment with the ability to manage your schedule effectively

    Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.