Category: Uncategorized

Headquarters: Remote – US

Brief Overview 

We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building & project management skills to join the team. The CSM will leverage deep customer relationships, key data insights, and a broad knowledge of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention.

CSMs partner closely with customers in their assigned book of business throughout the customer lifecycle to:

· Help them to maximize the benefits of their Amwell product portfolio

· Work with them to define, track and achieve goals & KPIs

· Proactively identify solutions & overcome barriers to satisfaction

· Achieve greater product adoption & utilization

· Advocate to ensure that all departments within Amwell are aligned to meet their needs

Core Responsibilities 

· Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership

· Understand and help measure customers’ individual business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues

· Collaborate closely with Account Directors to provide Executive Business Reviews and ensure strategic alignment with the customer’s goals and Amwell experience

· Partner closely with Implementation Managers during project phase to ensure a smooth post-go live transition

· Move customers along the lifecycle from adoption to proficiency with the Amwell product suite, while continuing to foster growth of the product adoption.

· Leverage expert knowledge of Amwell’s software, hardware, and clinical product offerings to help customers get the most from their contracted products, including advising customers on best practices, consulting on configuration options, and communicating new product features that could benefit the customer’s business

· Proactively engage with key client stakeholders to understand pain points and best practices, provide personalized training where needed, and gather feedback on Amwell’s products

· Collaborate with internal teams to design a roadmap of future product adoption for each customer, including migrations

· Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing advocate with the skills and passion of a project manager

· Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs

· Act as a central point of communication for support ticket escalations, responding with a sense of urgency and owning external messaging for escalations, while partnering with the Customer Support internal liaison

· In general, work cross-functionally with Account Management, Sales, Customer Support, Product, Professional Services, and Solution Design to drive a successful overall customer relationship

Qualifications

· A bachelor’s degree or equivalent

· 4+ years of relevant experience in customer success in a SaaS environment

· Experience working in healthcare technology

· Excellent project management skills

· A ‘customer first’ mindset and passion for delivering a delightful customer experience

· Comfortable understanding and explaining software products to diverse audiences

· Excellent verbal and written communication skills

· Excellent project management skills, time management, and ability to remain calm and resilient in high pressure situations

· High energy level, enthusiastic, and eager to do what is necessary to be successful

· Gainsight and Salesforce proficiency preferred

Do Well. Live Well. At Amwell. 

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.  

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.    

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.  

Benefits 

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance 

Salaried, Exempt Roles

The typical base salary range for this position is $93,690 – $114,510.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission, and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Identity Verification Notice

As part of Amwell’s commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process. 

Identity verification is used solely to confirm a candidate’s identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions. 

Because this role has been designated as requiring identity verification, completion of the verification process is a condition of continuing in the recruitment process. Candidates who do not complete the identity verification process will not be eligible to advance to subsequent stages of consideration for this role. 

Personal information collected as part of the identity verification process will be handled in accordance with applicable privacy laws and Amwell’s Applicant Privacy Notice. 

https://business.amwell.com/company/privacy-notice-US-applicants

To apply: https://weworkremotely.com/remote-jobs/amwell-customer-success-manager

Headquarters: Remote – US

Brief Overview 

We’re seeking a Lead FP&A Analyst to serve as a central figure in our financial planning, reporting, and Adaptive system administrations. This is a high-visibility role supporting consolidation, executive and Board-level reporting, and revenue forecasting for a publicly traded company. Our team is made up of agile, business-minded multi-taskers who move quickly and take ownership. The ideal candidate is systems-savvy and thrives in a fast-paced environment where priorities shift and sound judgment matters — especially on numbers that reach the Board

Core Responsibilities 

Consolidation & Reporting

– Lead and own the preparation of consolidation and management reporting, including Board of Directors, Audit Committee, and executive presentation packages, ensuring accuracy, clarity, and executive-readiness.

– Partner with Accounting and External Reporting to ensure consolidated results are accurate and consistent across everything presented internally and externally, aligned to the quarterly close and filing cadence.

– Translate complex financial data into concise, decision-ready narratives and presentations for senior leadership and the Board.

Forecasting & Analysis

– Lead the revenue forecasting process and variance analysis, partnering with business stakeholders to build and refine models that inform strategic decisions.

– Own recurring forecast cycles (monthly pacing, quarterly forecasts), identifying risks and opportunities and recommending corrective action.

– Support the quarterly close process, including tie-outs between planning and accounting systems.

Systems & Automation

– Administer Adaptive Planning, including models, dimensions, versions, and security roles; build, maintain, and improve financial models and reporting processes across planning and ERP systems such as Workday Adaptive Planning and NetSuite.

– Drive automation and systems improvements, identifying opportunities to streamline recurring reporting and close-cycle workflows.

– Partner cross-functionally with Accounting, Systems, and business teams to ensure data integrity and alignment.

Qualifications

– 6+ years of FP&A, corporate finance, or related experience, ideally at a publicly traded company.

– Demonstrated experience with consolidation reporting and Board / Audit Committee reporting.

– Strong revenue forecasting and financial modeling background.

– Advanced proficiency in Excel (complex modeling, large datasets) and PowerPoint (executive-level presentations).

– Systems-savvy with the ability to learn and optimize planning and ERP platforms; experience with Workday Adaptive Planning and/or NetSuite a strong plus.

– Business acumen with the ability to multitask, prioritize, and move quickly with limited direction while maintaining accuracy on executive-facing deliverables.

– Excellent communication skills, translating technical detail into plain-language insight for varied audiences.

Preferred Qualifications

– Experience in a SaaS, healthcare, or telehealth environment.

– Familiarity with automation tools (VBA, Python, SQL, Power BI) and AI-enabled workflows.

– Track record of process improvement and cross-system integration.

Do Well. Live Well. At Amwell. 

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.  

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.    

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.  

Benefits 

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance 

Salaried, Exempt Roles

The typical base salary range for this position is $117,360 – $143,440.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission, and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Identity Verification Notice

As part of Amwell’s commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process. 

Identity verification is used solely to confirm a candidate’s identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions. 

Because this role has been designated as requiring identity verification, completion of the verification process is a condition of continuing in the recruitment process. Candidates who do not complete the identity verification process will not be eligible to advance to subsequent stages of consideration for this role. 

Personal information collected as part of the identity verification process will be handled in accordance with applicable privacy laws and Amwell’s Applicant Privacy Notice. 

https://business.amwell.com/company/privacy-notice-US-applicants

To apply: https://weworkremotely.com/remote-jobs/amwell-lead-fp-a-analyst

Headquarters: Remote, US

An overview of this role

As Area Vice President, you’ll lead GitLab’s Financial Services sales organization and shape how we win new customers, expand existing relationships, and deliver predictable growth. You’ll build and develop a team of Regional Sales Directors who lead Enterprise and Commercial Account Executives, helping financial services customers improve how they build, secure, and deliver software with GitLab’s DevSecOps platform.

Reporting to the Vice President of Sales, AMER, you’ll set the strategy for the area while staying close to customers, leaders, and day-to-day execution. This is an opportunity to build a high-performing sales organization, strengthen key customer and partner relationships, and work across GitLab to create lasting customer value.

What you’ll do

• Establish and deliver a strategy to win new customers, expand existing accounts with purpose, and create a shared vision for long-term growth.
• Drive customer success and predictable year-over-year annual recurring revenue growth for GitLab.
• Recruit, develop, and retain a diverse and effective sales organization of Regional Sales Directors and Strategic Account Executives.
• Build and maintain key customer relationships, and develop strategies that expand GitLab’s customer base in Financial Services.
• Provide detailed and accurate sales forecasts, manage the overall sales process, and set clear metrics for sales funnel management.
• Lead at both the strategic and operational levels, translating priorities into consistent execution.
• Partner with Marketing, Channel, Alliances, Product, Engineering, and other teams to support customer outcomes and growth.

What you’ll bring

• Progressive second-line leadership experience leading teams in strategic sales.
• Repeatable success recruiting, hiring, developing, and retaining leaders and individual contributors in a high-performing enterprise sales organization.
• Deep experience selling into accounts in core Financial Services markets.
• Consistent overachievement against an annual quota. 
• Progressive experience in software sales, preferably with development tools or open source software.
• A proven record of working closely with channel partners and cross-functional peers to support growth.
• High integrity, initiative, sound judgment, and the ability to communicate and present clearly to a range of audiences.
• The ability to adapt, work independently, collaborate effectively, manage an ambitious workload, and learn and use GitLab.
• A bachelor’s degree and the ability to travel as needed in line with GitLab’s travel policy.

About the team

The Financial Services Sales team helps customers use GitLab to improve how they build, secure, and deliver software. You’ll lead through Regional Sales Directors and Strategic Account Executives, working across GitLab to build lasting customer relationships, support customer success, and deliver predictable growth.

To apply: https://weworkremotely.com/remote-jobs/gitlab-area-vice-president-financial-services

Headquarters: Charlottetown, PE

URL: https://www.silverorange.com/

The company

silverorange is a design and development agency based in Canada. We design and develop simple yet powerful web and mobile applications. When pursuing work, we focus on interesting and meaningful projects. Over our 26 years as a company, we’ve worked with well-known technology organizations like Duolingo and Mozilla, not-for-profit organizations working in areas including affordable internet access for low-income families, and with world-renowned doctors training other doctors through online education.

We’re proud of the fantastic products we’ve built in partnership with our clients and we’re actively invested in the processes behind these products. We are committed to fostering a team-focused approach in our work of building great user-focused systems, while also placing a serious emphasis on quality of life, openness, empathy, and a supportive work environment.

The position

We’re looking for a full-time Director of Business Development to lead our efforts to expand our client base. For a long time silverorange successfully relied on word of mouth and existing partnerships to sustain our growth – we have now reached a point where we feel we need a dedicated business development specialist in order to meet our business goals. We’re looking for a strategic and proactive person who will leverage their expertise to shape our business development strategy and implement the processes to support sustained growth. 

This position is available immediately and we will work with you to get you started as soon as possible.

Responsibilities

• Develop, maintain, and implement a strategic business development plan. 

• Build out our sales pipeline; implement and maintain a Customer Relationship Management (CRM) system or alternative for leads.

• Seek out, establish, and cultivate new client relationships.

• Act as the face of the company for events, client visits, business mixers etc. 

• Seek and respond to appropriate requests for proposals; create proposals for potential new clients.

• Recommend a business-to-business marketing strategy while keeping an eye on industry trends, advise leadership of potential new markets and research to support our services.

• Maintain and/or coordinate open communication with existing and former clients to foster future work.

• Regularly report to the operations team on business development activities.

Requirements

• Be eligible & available to work from Canada. 

• Be willing and able to travel nationally and internationally to meet with prospective clients.

• 5+ years of experience leading business-to-business sales for an organization in the digital services industry.

• Experience developing, maintaining, and implementing a business development plan and actively managing a sales pipeline.

• Excellent organizational, verbal, and written communication skills. Experience working in a remote or asynchronous environment is an asset.

• Strong sense of ownership over and self-direction in the work.

• Strong client management skills.

Growth & ownership

Our team is co-operative and will help you learn and expand your skills via mentoring, team-wide support, and learning opportunities. All members of the team are encouraged and given space to grow as individual contributors, and have ongoing opportunities in project and team leadership.

We’re excited to hear your fresh ideas and approach. We have decades of collective experience, and we all continue to become better at what we do by both teaching and learning from each other. Add your voice to our mix!

Opportunity for employee ownership is a fundamental part of silverorange (non-founders currently own more than a third of the company) and we’re currently working on new ways to transfer even more ownership to employees.

Inclusion & diversity

People with different backgrounds and experiences make us stronger, and we’re always looking for ways to improve. Our team is getting more diverse across many dimensions of diversity, but we’re still missing perspectives that could make our work better. We highly encourage people from traditionally underrepresented groups in our industry to apply—we’d love to hear from you.

Remote working is just as good as local

Our team has been remote-friendly for over 20 years, and remote-first for the last 10. We continue to improve our approach to having a dispersed team. This is a full-time remote position regardless of location, though you are welcome to work from our lovely offices in Charlottetown, Prince Edward Island, Canada if you wish.

The majority of our team is full-time remote and 95% of our clients are remote. You’ll need to be comfortable working with a remote team regardless of your location.

Typically all employees spend at least one week each year working from our Charlottetown office, so plan on visiting PEI semi-regularly.

Though you may be working remotely, you’ll be an active member of a great and small but growing team, both here at silverorange and with our clients. Regular voice or video communication will help keep you in touch with the smart people with whom you’ll be working.

Benefits & compensation

• Flexible work days, approached collaboratively with you to allow for the realities of appointments, family minding, and your everyday life.

• 3 weeks of paid vacation, on top of 10 paid days of civic holidays, and 3 weeks of paid company-wide shut down.

• Generous health and dental coverage, with 100% of premium covered by silverorange.

• New computer hardware every 4 years, and other tools as needed.

• Yearly company-wide bonuses based on overall company success, plus ownership opportunities and dividends for long-term employees.

• Salaries based on skills and experience ranging from CAD $80,500 – $98,500, with both annual company wide salary band adjustments as well as opportunities and expectation of ongoing career and compensation growth.

• Additional remote worker salary add-on of CAD $3,000 per year and a wellness salary add-on of $500 per year.

How to apply

We will be accepting applications until 4pm Atlantic time on Friday, August 14th. We will begin reviewing applications and following up with candidates after this date.

Click ‘Apply Now’ and include a copy of your resume, and an explanation of why you’d be great for the job. 

We want people to feel they can be their genuine selves at work, so we’d love to hear about who you are. If there is anything else you would like to share with us — i.e. a Medium account, online writing or select blog posts, etc. — please feel free to include those as well.

If you require accommodations at any phase of the application or interview process, please let us know. We would be happy to support you and discuss accommodations as required.

To apply: https://weworkremotely.com/remote-jobs/silverorange-director-of-business-development

Headquarters: United States (remote)

We’re looking for an AR and Billing Operations Manager to own and evolve our order-to-cash function as ClickHouse continues to scale. This role is pivotal in ensuring the integrity, accuracy, and compliance of our billing, collections, and revenue reporting as we prepare for public-company readiness. You’ll work cross-functionally with Sales, Legal, FP&A, and Operations teams to build scalable processes and workflows.

What You’ll Be Doing

• Own end-to-end billing operations, ensuring accuracy and efficiency across the full billing cycle.
• Support recurring, and usage-based, billing models across systems for a variety of subscription, invoicing, and payment term configurations.
• Drive system and process improvements, including AI adoption, automation initiatives, and integrations to streamline workflows.
• Maintain strong AR health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries.
• Lead quarter-end write-off recommendations and own AR reporting, including aging analysis, allowance for doubtful accounts, and related GL reconciliations
• Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, reconciliations, and analytics.
• Support external audit requirements and manage PBC requests related to billing operations.
• Support the operational processes for new SKU creation, new product launches, pricing models, and business initiatives.

What You Bring Along

• 5+ years of progressive billing operations experience, including 2+ years focused on billing and collections in a SaaS or technology company.
• Experience with automation tools and ERP systems (e.g., NetSuite, Stripe, Salesforce CPQ).
• Strong analytical and problem-solving skills, with the ability to interpret complex contracts and data sets.
• Excellent organizational skills and attention to detail, with a focus on accuracy and completeness.
• Effective communicator with the ability to collaborate cross-functionally and present financial insights clearly.
• Experience in designing and maintaining internal controls and documentation to support audit readiness and SOX compliance.

To apply: https://weworkremotely.com/remote-jobs/clickhouse-accounts-receivable-and-billing-operations-manager

Headquarters: San Francisco, CA; Remote, US

About the Role:

Maven Consumer is building its paid acquisition engine from the ground up, and great performance marketing is only as strong as the creative that fuels it.

The Creative Strategist serves as the connective tissue between data and production: the person who identifies what’s converting, understands why, and translates those insights into briefs that move metrics.

This is a highly cross-functional role sitting at the intersection of performance marketing, brand, and content. You’ll work closely with the Performance Marketing Manager and partner with Maven’s brand team, creators, and external agencies to build a rigorous, always-on creative testing engine. As targeting advantages continue to erode and AI reshapes how creative is produced and distributed, this role becomes increasingly critical—differentiation now comes from strategy and message quality, not asset volume alone.

This is a remote role open to candidates based in the United States, with a strong preference for those in San Francisco.

As a Creative Strategist, you will:

• Own the creative strategy for paid acquisition, developing and maintaining a weekly and monthly brief cadence across Meta, TikTok, and other paid channels; treat brief quality as the highest-leverage part of the job
• Translate performance data into creative direction by analyzing what’s working across hook rate, hold rate, CTR, and CVR, and turning those learnings into actionable briefs
• Own creative from brief through execution, working directly with designers, editors, and AI platforms to bring concepts to life
• Write platform-native UGC scripts and collaborate with creators, talent, and editors to ensure authenticity, narrative clarity, and optimized calls to action
• Use AI creative tools (video generation, copy iteration, image tools) to generate and test ad variants at speed, increasing creative velocity and expanding test coverage
• Develop a systematic approach to creative testing: hypotheses, angles, hooks, and structured experiments focused on acquisition efficiency and conversion
• Maintain consistent creative volume to support scaling paid budgets, owning the operational layer (asset library, naming conventions, agency handoffs) that enables speed and scale
• Build and maintain a competitive creative intelligence practice, staying current on what’s working in the market, particularly in health and wellness
• Own UGC and influencer creative strategy, including frameworks for sourcing, briefing, scripting, and testing creator content as a performance channel
• Ensure all creative output meets healthcare advertising guidelines and platform policies

We’re looking for you to bring:

• 4–6 years of experience in creative strategy, performance marketing, or growth, with meaningful time in consumer health, wellness, or DTC subscription businesses
• A hybrid creative and performance mindset: you understand what makes creative convert—not just what looks good—and can diagnose whether an issue is rooted in hook rate or hold rate
• Proven track record of writing briefs and UGC scripts that have moved metrics; strong POV on direct response formats, hooks, and what earns trust in a health context
• Hands-on experience with AI creative tools (video generation, copy iteration, synthetic testing), actively using them to move faster and expand testing capacity
• Fluency in key performance metrics (hook rate, hold rate, CTR, CVR, CPA, LTV:CAC) and experience using data to drive creative decisions
• Experience owning the full UGC pipeline: sourcing, scripting, briefing, and testing creator content at scale
• Comfortable owning both the strategic and operational sides of creative production; you build process where none exists and keep velocity high

The base salary range for this role is $145,000 – $170,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

To apply: https://weworkremotely.com/remote-jobs/maven-clinic-content-creative-strategist

Headquarters: EMEA Remote

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Kasia Santana, Manager of Customer Success at Customer.io, and I’m looking for a Customer Success Manager to join our Mid-Market, EMEA team.

You’ll own the success of a dedicated portfolio of roughly 50-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You’ll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.

We don’t need you to be a marketing expert or a deeply technical one. We need someone who’s an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You’ll be curious and eager to understand our app well enough to take a customer’s use case and turn our features into outcomes that matter to them.

What we value

• Curiosity about the business behind the customer: You’re genuinely interested in how companies operate and enjoy learning your customers’ industries and goals. You ask about the why behind a request before recommending a solution.
• Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren’t shy about sharing them.
• Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.
• Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You’re calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.
• AI-forward thinking: You’re comfortable using AI tools to improve your own productivity and your customers’ outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.

What you’ll do

• Manage a dedicated portfolio of ~50-60 Mid-Market customers as their strategic partner across the full customer lifecycle
• Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes
• Build a deep understanding of each customer’s goals and translate them into measurable, mutual success plans
• Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations
• Monitor customer health, spot adoption trends, and address risks before they impact success
• Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
• Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout
• Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience
• Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like
• Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives

What we’re looking for

• 2+ years as a Customer Success Manager for technical products, in a SaaS environment
• Experience communicating with software developers in a technical capacity
• Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice
• Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
• Located in the United Kingdom or Ireland
• Bonus: experience designing lifecycle messages

Compensation & Benefits

We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• 45-minute Homework Review Call + feedback with potential team members

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

To apply: https://weworkremotely.com/remote-jobs/customer-io-customer-success-manager-emea

Headquarters: San Francisco, CA; Remote, US

We have recently launched our direct-to-consumer platform that gives women access to GLP-1 care, hormone care, and 30+ healthcare specialties, connecting metabolic, hormonal, reproductive, mental, and physical health in one care experience. We are building for women who are tired of fragmented care, unclear pricing, limited follow-up, and healthcare experiences that treat each symptom or life stage in isolation.

About the role

• We’re looking for a founding Product Design Lead to help build and scale Maven’s direct-to-consumer healthcare experiences.
• This role sits at the intersection of consumer growth, healthcare access, product craft, AI-native ways of working, and trust-sensitive design.
• It is a hands-on player-coach role with formal line management responsibility. You’ll lead a small team of senior Product Design/UXR practitioners while also owning high-priority product design work yourself.
• You’ll report to the General Manager, Consumer and partner closely with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support teams.
• You will help Maven compete in a fast-moving and highly competitive consumer healthcare market while staying true to what makes Maven different: connected, clinically responsible, whole-person care for women.
• You will be designing for users who are actively comparing options, making decisions quickly, weighing affordability, navigating uncertainty, and deciding whether they trust Maven enough to start and continue care.
• The work will span both 0→1 product development and continuous optimization of live consumer journeys. You’ll help define new journeys, shape concepts, prototype, and bring new consumer healthcare offerings to market, while also improving existing funnels, onboarding, eligibility, pricing, payment, prescription, activation, retention, and cross-sell experiences through research, experimentation, data, and design craft.

What we’re looking for

You may be a strong fit if you have:

• 7+ years of product design experience, including complex consumer product journeys and 0→1 product growth.
• Experience formally managing or leading design teams.
• Strong hands-on product design craft across UX, prototyping, visual design, mobile apps, and responsive web.
• A portfolio showing D2C product design leadership, systems thinking, data-driven decision-making, high-quality execution, and measurable product impact.
• Experience designing products where trust, comprehension, eligibility, pricing, access, personal data, or complex decision-making play a central role.
• Experience with growth, onboarding, conversion, activation, retention, cross-sell, monetization, or lifecycle journeys, informed by research, data and experimentation.
• A strong AI-native workflow and informed opinions on how AI can improve design quality, team capacity, and business value.

We’d especially love to see

• Experience in healthcare, women’s health, telehealth, digital health, insurance, fintech, marketplaces, consumer subscriptions, or another regulated or trust-sensitive domain.
• Experience designing products involving insurance, benefits, prescriptions, clinical eligibility, payments, care navigation, or personal health information.
• Experience designing in a competitive direct-to-consumer category where acquisition, conversion, trust, differentiation, and retention all matter.

Location and working model

This is a remote role open to candidates based in the United States, with a strong preference for those based in San Francisco.

The base salary range for this role is $195,000-$230,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

To apply: https://weworkremotely.com/remote-jobs/maven-clinic-design-lead-consumer

Headquarters: Americas Remote

Hi, I’m Paul, VP of Engineering at Customer.io. I’m looking for an experienced engineering leader to own several of Customer.io‘s product development engineering teams. This is a role for someone whose primary job is business impact: you set clear goals, hold teams accountable to schedules, and personally drive complex initiatives to done. Your first mandate is a high-priority, executive-visible platform initiative — the kind of project where you’ll set the direction, align the org, and carry it across the finish line yourself. If you’re energized by making things happen inside an organization — not just managing the people who do — this role is for you.

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React and AI help us ship fast and scale with confidence.

What We Value

Execution above all
Leading a team and driving impact are not the same job — yours is the second one, and the team is how you do it. You set direction, create accountability, and see initiatives through across an organization. When something must ship, you put it on your back.

Engineering leaders who go deep and wide
You operate at the strategic level and stay close to the technical work. You can align executives on a roadmap and earn an engineering team’s respect in the same day. You still read the code, join the incident channel, and know why the thing is late. You don’t choose between vision and execution — you hold both.

A healthy skepticism for “the way things are done”
You bring rigor and pragmatism. Best practices matter — but never more than forward motion. You know when to build, when to buy, and when to wait.

An AI-first engineering mindset
AI is central to how you build and how you lead your team to build. You’ve developed a real point of view on AI-native development, you can speak to it concretely, and you bring it into how your org operates.

What You’ll Do

• Own the vision, roadmap, and execution for major platform initiatives — starting with the delivery of our new billing platform, a high-visibility integration program spanning Engineering, Product, and Finance
• Set clear goals and delivery milestones, hold teams accountable to them, and communicate progress crisply to executive stakeholders
• Make build-vs-buy and sequencing decisions with conviction, and lead the team through them
• Mentor and develop engineering managers and senior technical leaders — with the bar that everyone on the team can articulate the impact they’re driving
• Drive a culture of accountability, transparency, and continuous improvement across the org
• Leverage AI tools to accelerate team velocity and bring an AI-native perspective to how the team builds

What We’re Looking For

• 12+ years of software engineering experience, with significant time leading engineering teams
• Experience managing engineering managers and/or senior technical leaders
• A track record of driving complex, cross-functional initiatives to completion — you’ve taken something ambiguous and org-spanning and personally made it ship
• Deep understanding of SaaS software architecture, cloud-native infrastructure, and the tradeoffs that come with building in-house vs. buying and integrating
• Ability to translate technical complexity into clear strategy and communicate effectively with both engineers and executives
• Demonstrated AI-native leadership — not just personal fluency, but a track record of bringing AI-first development practices into how your team works
• Comfort operating in ambiguity and making difficult tradeoffs between competing priorities
• You can articulate, specifically, what you made happen in your last role that wouldn’t have happened without you

Bonus points for:

• Experience in the domains of self-service and growth, audience segmentation, or customer data platforms (CDPs)
• Exposure to billing, subscriptions, or monetization systems — useful context for your first mandate, not a requirement
• Experience at high-growth SaaS companies; you have delivered results at a startup
• Track record of shipping in high-velocity product orgs where your domain was treated as a first-class engineering concern

Compensation & Benefits

We believe in transparency. Starting salary for this role is $230,000-$270,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

1. Application – We review everyone with care.
2. Recruiter Call (30 mins) – Let’s chat about what you’re looking for, your leadership style, and how we work.
3. Hiring Manager Interview (60 mins) – Deep dive into your experience leading teams, your technical philosophy, and how you think about building organizations.
4. People Partner Interview (60 mins) – Explore your leadership style, management philosophy, and approach to supporting high-performing teams with our engineering people partner.
5. Technical Interview (60 mins) – Engage in a collaborative system design conversation focused on scaling challenges.
6. Take-Home Assignment – Submit a short written retrospective on a project you’ve led as an Engineering Manager.
7. Retrospective Review Call (60 mins) – We’ll use your written submission as the foundation for a deeper conversation.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

To apply: https://weworkremotely.com/remote-jobs/customer-io-director-engineering

Headquarters: Remote

URL: https://www.toptal.com/

About the Role

We’re looking for a dedicated Scrum Master to facilitate Agile practices and drive successful project delivery across the organization. This role has a specific twist: you’ll need to build out large waterfall timelines with full delivery phases, then execute against them using Scrum Master ceremonies. If you’re comfortable operating at the intersection of structured waterfall planning and Agile execution, this role is built for that.

What You’ll Do

• Facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they’re effective and productive

• Identify and remove obstacles impeding team progress, working with team members and stakeholders to resolve issues

• Champion Agile principles and methodologies, providing coaching and guidance to team members and stakeholders

• Build out large waterfall timelines with full delivery phases, then execute against them using Scrum ceremonies

• Foster a collaborative, inclusive team environment with open communication

• Monitor and report on sprint and project progress using Agile tools to track performance and identify improvement areas

• Lead the team in identifying and implementing process improvements

• Collaborate with product owners, development teams, and stakeholders to ensure alignment on goals and priorities

• Facilitate communication between the team and stakeholders to maintain transparency and shared understanding

What You Bring

• Certified Scrum Master (CSM) or equivalent certification

• Experience with the Waterfall methodology

• Strong understanding of Agile methodologies and frameworks (Scrum, Kanban)

• Familiarity with SAFe, including experience conducting PI planning

• Working knowledge of Azure DevOps (ADO) Boards

To apply: https://weworkremotely.com/remote-jobs/toptal-scrum-master-agile-waterfall-hybrid-delivery-remote