Category: Uncategorized

The Trust and Safety Team works on some of Thumbtack’s most interesting and challenging issues. We pride ourselves on providing a safe, high-quality experience for Thumbtack pros and their customers. Our team leverages technical, design, and operational solutions to promote trust on Thumbtack. We are developing cutting-edge strategies to mitigate risks to our users both online and in the real world. Thumbtack’s success is dependent on gaining and maintaining the trust of the customers and professionals that use the platform.

As a Senior Risk Analyst on the Trust and Safety team, you will develop and lead initiatives to prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, perform investigations into scaled abuse, as well as manage operational processes.

You’ll be a part of the team that seeks to provide a uniformly excellent experience to our users and will participate in the thinking on a range of important and complex issues in today’s evolving marketplace. Day-to-day activities will be distributed between analytical projects, complex investigations, and operational management of processes to improve Thumbtack’s handling of high-priority and urgent user interactions.

• Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
• Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack.
• Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform (product and engineering) and operational efforts.
• Balance multiple projects at the same time.
• Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders.  
• Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure T&S goals are included in new product features.
• Self prioritize activities and tasks based on importance to drive completion of department goals.
• Contribute to our team and company culture through peer collaboration, training, coaching and personal development.

• Proficiency using SQL for querying large datasets, complemented by expertise in data visualization tools such as Tableau or Looker
• Proven experience analyzing user data, ideally within a tech or marketplace environment
• Exceptional communication skills, both written and verbal, essential for creating impactful content and presenting complex results to technical and non-technical stakeholders
• Demonstrated analytical, problem-solving, and strategic thinking abilities, coupled with excellent decision-making capabilities, showcasing a talent for processing and interpreting large data sets to identify optimal solutions.
• Experience in cross-functional collaboration and effective project management, ensuring timely and successful project completion
• Self-starter attitude with a demonstrated capacity for driving projects to fruition independently, showcasing initiative and self-motivation
• 4+ years of relevant experience
• Willingness to have an early morning schedule (as early as 6AM)

• Familiarity with statistics and programming languages (e.g. R, Python) to support advanced data analysis and modeling tasks
• Familiarity with Large Language Models (e.g. GPT-4, Llama2, and Gemini)
• Experience in making data-driven recommendations, and then working with product, engineering and/or operations teams to implement solutions
• Proven ability to work effectively with remote, global teams

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, the Ontario region of Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote

The Trust and Safety Team works on some of Thumbtack’s most interesting and challenging issues. We pride ourselves on providing a safe, high-quality experience for Thumbtack pros and their customers. Our team leverages technical, design, and operational solutions to promote trust on Thumbtack. We are developing cutting-edge strategies to mitigate risks to our users both online and in the real world. Thumbtack’s success is dependent on gaining and maintaining the trust of the customers and professionals that use the platform.

As a Senior Risk Analyst on the Trust and Safety team, you will develop and lead initiatives to prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, perform investigations into scaled abuse, as well as manage operational processes.

You’ll be a part of the team that seeks to provide a uniformly excellent experience to our users and will participate in the thinking on a range of important and complex issues in today’s evolving marketplace. Day-to-day activities will be distributed between analytical projects, complex investigations, and operational management of processes to improve Thumbtack’s handling of high-priority and urgent user interactions.

• Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
• Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack.
• Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform (product and engineering) and operational efforts.
• Balance multiple projects at the same time.
• Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders.  
• Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure T&S goals are included in new product features.
• Self prioritize activities and tasks based on importance to drive completion of department goals.
• Contribute to our team and company culture through peer collaboration, training, coaching and personal development.

• Proficiency using SQL for querying large datasets, complemented by expertise in data visualization tools such as Tableau or Looker
• Proven experience analyzing user data, ideally within a tech or marketplace environment
• Exceptional communication skills, both written and verbal, essential for creating impactful content and presenting complex results to technical and non-technical stakeholders
• Demonstrated analytical, problem-solving, and strategic thinking abilities, coupled with excellent decision-making capabilities, showcasing a talent for processing and interpreting large data sets to identify optimal solutions.
• Experience in cross-functional collaboration and effective project management, ensuring timely and successful project completion
• Self-starter attitude with a demonstrated capacity for driving projects to fruition independently, showcasing initiative and self-motivation
• 4+ years of relevant experience
• Willingness to have an early morning schedule (as early as 6AM)

• Familiarity with statistics and programming languages (e.g. R, Python) to support advanced data analysis and modeling tasks
• Familiarity with Large Language Models (e.g. GPT-4, Llama2, and Gemini)
• Experience in making data-driven recommendations, and then working with product, engineering and/or operations teams to implement solutions
• Proven ability to work effectively with remote, global teams

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, the Ontario region of Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote

Salary: £90,000 – £110,000

Why Midnite? 

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for building the best sportsbook & casino experience possible, allowing our fans to feel closer to the games they love through the rush of winning money. 

Unlike the alternatives, Midnite doesn’t feel like a website built two decades ago. Instead, it’s a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that’s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we’re on the brink of creating something truly awesome. 

What will you do?

We’re searching for a skilled senior backend engineer to play a pivotal role in shaping Midnite’s technological foundation. You’ll be responsible for constructing APIs for our mobile and web applications, producing robust and maintainable code within specified timelines.

Technical

Our tech stack is primarily implemented in Python and hosted on AWS, incorporating technologies such as Flask, Pytest, Mypy, Docker, PostgreSQL, SQS, S3 and Terraform, and we deploy daily. While familiarity with these technologies is preferred, it’s not mandatory; what matters most to us is your commitment to maintaining high engineering standards.

Collaboration & Leadership

You’ll closely collaborate with a team of product, design, front-end development, and trading experts, thriving in a small team environment to ensure that software products align seamlessly with customer requirements. Additionally, you’ll provide mentorship to junior engineers, playing an active role in fostering the growth and development of the engineering team.

Expectations

• Design, develop, test, and maintain software products
• Write clean, efficient, and well-documented code
• Participate in code reviews and ensure the quality of the codebase
• Stay up-to-date with industry trends and emerging technologies
• Collaborate with external partners and vendors to integrate their products into Midnite’s software systems

What’s in it for you:

• Work from anywhere: Whether it’s a cosy cottage in the Cotswolds or anywhere else, enjoy the freedom of working remotely.
• Shape our future: Play a key role in our team’s success, where your voice matters, and you’ll have a direct impact on shaping Midnite’s future.
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun.
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage.
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child’s nursery fees straight from your paycheck.
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life’s most important moments.
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you’re as productive as possible.
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life’s unexpected moments arise.​
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost.
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable.
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development.
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair. 
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve.

We’re building the future of betting 💪💸🔥

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the rush of winning money.

Unlike the alternatives, Midnite doesn’t feel like a website built two decades ago. Instead, it’s a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that’s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we’re on the brink of creating something truly awesome.

Salary: £90,000 – £110,000

Why Midnite? 

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for building the best sportsbook & casino experience possible, allowing our fans to feel closer to the games they love through the rush of winning money. 

Unlike the alternatives, Midnite doesn’t feel like a website built two decades ago. Instead, it’s a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that’s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we’re on the brink of creating something truly awesome. 

What will you do?

We’re searching for a skilled senior backend engineer to play a pivotal role in shaping Midnite’s technological foundation. You’ll be responsible for constructing APIs for our mobile and web applications, producing robust and maintainable code within specified timelines.

Technical

Our tech stack is primarily implemented in Python and hosted on AWS, incorporating technologies such as Flask, Pytest, Mypy, Docker, PostgreSQL, SQS, S3 and Terraform, and we deploy daily. While familiarity with these technologies is preferred, it’s not mandatory; what matters most to us is your commitment to maintaining high engineering standards.

Collaboration & Leadership

You’ll closely collaborate with a team of product, design, front-end development, and trading experts, thriving in a small team environment to ensure that software products align seamlessly with customer requirements. Additionally, you’ll provide mentorship to junior engineers, playing an active role in fostering the growth and development of the engineering team.

Expectations

• Design, develop, test, and maintain software products
• Write clean, efficient, and well-documented code
• Participate in code reviews and ensure the quality of the codebase
• Stay up-to-date with industry trends and emerging technologies
• Collaborate with external partners and vendors to integrate their products into Midnite’s software systems

What’s in it for you:

• Work from anywhere: Whether it’s a cosy cottage in the Cotswolds or anywhere else, enjoy the freedom of working remotely.
• Shape our future: Play a key role in our team’s success, where your voice matters, and you’ll have a direct impact on shaping Midnite’s future.
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun.
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage.
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child’s nursery fees straight from your paycheck.
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life’s most important moments.
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you’re as productive as possible.
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life’s unexpected moments arise.​
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost.
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable.
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development.
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair. 
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve.

We’re building the future of betting 💪💸🔥

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the rush of winning money.

Unlike the alternatives, Midnite doesn’t feel like a website built two decades ago. Instead, it’s a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that’s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we’re on the brink of creating something truly awesome.

Web3 has created a new era of decentralized finance, democratizing financial access. However, it has fallen short in generating mass consumer applications and remains largely centered around finance. We believe blockchain technology is a cornerstone for the future of new, open Internet applications.

Today, there are limits to what you can build on-chain. Many factors constrain this, from the cost of running applications to the fundamental performance limitations of existing blockchains. We believe that new technologies can unlock a new class of real-time applications that normally must be built on Web2 foundations. Enabling these systems to be built on-chain will allow the free movement of businesses and users between online platforms, creating what we call a true virtual society.

We are building Somnia, a fast and cost-effective EVM-based blockchain, to achieve this. Somnia is a layer-one blockchain with full EVM compatibility, capable of processing over 400,000 transactions per second with sub-second latency and low fees. This will unlock a new wave of on-chain applications. Initially, we are focusing on gaming, metaverse, and social experiences. But we are not even 100% certain of what can be built with the technology we are creating.

Somnia is being developed by Virtual Society Foundation, an independent organisation initiated by Improbable, a British start-up that has been at the forefront of building virtual worlds for over a decade. VSF received initial funding from MSquared, which raised $150 million in funding from a16z crypto, SoftBank, Mirana Ventures, CMT Digital, and SIG.

As a Partnership Marketing Manager at Somnia one of the Foundation’s key initiatives you will play a crucial role in nurturing and expanding our partner network. Your mission will be to forge and deepen relationships with strategic collaborators, aligning their interests with Somnia’s overarching goals to create mutual growth, drive impactful campaigns, and heighten brand visibility within the Web3 ecosystem.

In this role, you will own partnership-driven marketing initiatives end-to-end from identifying high-value partners and overseeing campaign execution to ensuring measurable results and sustained engagement. You will work closely with cross-functional teams, including growth, product, content, and community, as well as maintain direct touch points with external stakeholders. Your ultimate success will come from your ability to engage daily with partners (often via Telegram and other communication channels), work seamlessly within a distributed team, and constantly innovate to deliver meaningful value.

• Partnership Strategy & Management

  • Leading partnership marketing across the Web3, blockchain, NFT, Metaverse, and gaming landscapes.

  • Develop a systematic approach for evaluating potential partnerships, considering strategic alignment, audience fit, and long-term mutual value.

• Relationship Building & Maintenance

  • Serve as the primary point of contact for key partners, maintaining ongoing dialogue through Telegram and other platforms.

  • Establish trust and foster strong rapport, ensuring partners feel supported, informed, and valued.

  • Proactively manage partner expectations, anticipating needs, and resolving issues promptly.

• Campaign Leadership & Execution

  • Lead the planning, coordination, and execution of co-marketing campaigns with partners.

  • Collaborate closely with internal marketing teams such as Growth Marketing, Community, Content, and Design to ensure unified messaging and seamless campaign rollouts.

  • Track and report on campaign performance, leveraging insights to optimize future initiatives and enhance partner outcomes.

• Cross-Functional Collaboration

  • Work hand-in-hand with the Growth Marketing Manager and Community Lead to integrate partnerships into broader growth, community engagement, and influencer strategies.

  • Communicate partner-related updates and insights across the organization, ensuring all teams understand the strategic value and operational status of each partnership.

• Market Insight & Innovation

  • Stay informed about the evolving Web3 landscape, identifying emerging trends, potential collaborative opportunities, and innovative ways to drive value through partnerships.

  • Leverage cutting-edge tools, platforms, and distribution channels to maximize partnership impact and ROI.

• Daily Engagement & Responsiveness

  • Remain active in key communication channels (particularly Telegram) to provide timely responses, updates, and solutions.

  • Represent Somnia’s interests professionally, proactively, and positively in all partner-facing interactions.

• Experience & Skills:

  • Minimum 3 years of experience in partnership marketing, business development, or related roles within the Web3, blockchain, or gaming sector.

  • Proven track record of developing successful B2B partnerships that drive measurable results.

  • Strong project management skills with an ability to own initiatives from ideation to completion.

  • Excellent communication and interpersonal skills, capable of building rapport and trust quickly.

• Web3 Focus:

  • Deep familiarity with the Web3 ecosystem, including blockchain projects, decentralized applications, and NFT/metaverse platforms.

  • Comfortable navigating the unique partnership dynamics and community expectations prevalent in the crypto and blockchain space.

• Personality & Mindset:

  • Likable, approachable personality with a strong sense of responsibility and ownership.

  • Adaptable, solution-oriented, and proactive in managing evolving partner needs.

  • Committed to daily engagement through Telegram and other communication tools, ensuring partners receive prompt and attentive support.

Web3 has created a new era of decentralized finance, democratizing financial access. However, it has fallen short in generating mass consumer applications and remains largely centered around finance. We believe blockchain technology is a cornerstone for the future of new, open Internet applications.

Today, there are limits to what you can build on-chain. Many factors constrain this, from the cost of running applications to the fundamental performance limitations of existing blockchains. We believe that new technologies can unlock a new class of real-time applications that normally must be built on Web2 foundations. Enabling these systems to be built on-chain will allow the free movement of businesses and users between online platforms, creating what we call a true virtual society.

We are building Somnia, a fast and cost-effective EVM-based blockchain, to achieve this. Somnia is a layer-one blockchain with full EVM compatibility, capable of processing over 400,000 transactions per second with sub-second latency and low fees. This will unlock a new wave of on-chain applications. Initially, we are focusing on gaming, metaverse, and social experiences. But we are not even 100% certain of what can be built with the technology we are creating.

Somnia is being developed by Virtual Society Foundation, an independent organisation initiated by Improbable, a British start-up that has been at the forefront of building virtual worlds for over a decade. VSF received initial funding from MSquared, which raised $150 million in funding from a16z crypto, SoftBank, Mirana Ventures, CMT Digital, and SIG.

As a Partnership Marketing Manager at Somnia one of the Foundation’s key initiatives you will play a crucial role in nurturing and expanding our partner network. Your mission will be to forge and deepen relationships with strategic collaborators, aligning their interests with Somnia’s overarching goals to create mutual growth, drive impactful campaigns, and heighten brand visibility within the Web3 ecosystem.

In this role, you will own partnership-driven marketing initiatives end-to-end from identifying high-value partners and overseeing campaign execution to ensuring measurable results and sustained engagement. You will work closely with cross-functional teams, including growth, product, content, and community, as well as maintain direct touch points with external stakeholders. Your ultimate success will come from your ability to engage daily with partners (often via Telegram and other communication channels), work seamlessly within a distributed team, and constantly innovate to deliver meaningful value.

• Partnership Strategy & Management

  • Leading partnership marketing across the Web3, blockchain, NFT, Metaverse, and gaming landscapes.

  • Develop a systematic approach for evaluating potential partnerships, considering strategic alignment, audience fit, and long-term mutual value.

• Relationship Building & Maintenance

  • Serve as the primary point of contact for key partners, maintaining ongoing dialogue through Telegram and other platforms.

  • Establish trust and foster strong rapport, ensuring partners feel supported, informed, and valued.

  • Proactively manage partner expectations, anticipating needs, and resolving issues promptly.

• Campaign Leadership & Execution

  • Lead the planning, coordination, and execution of co-marketing campaigns with partners.

  • Collaborate closely with internal marketing teams such as Growth Marketing, Community, Content, and Design to ensure unified messaging and seamless campaign rollouts.

  • Track and report on campaign performance, leveraging insights to optimize future initiatives and enhance partner outcomes.

• Cross-Functional Collaboration

  • Work hand-in-hand with the Growth Marketing Manager and Community Lead to integrate partnerships into broader growth, community engagement, and influencer strategies.

  • Communicate partner-related updates and insights across the organization, ensuring all teams understand the strategic value and operational status of each partnership.

• Market Insight & Innovation

  • Stay informed about the evolving Web3 landscape, identifying emerging trends, potential collaborative opportunities, and innovative ways to drive value through partnerships.

  • Leverage cutting-edge tools, platforms, and distribution channels to maximize partnership impact and ROI.

• Daily Engagement & Responsiveness

  • Remain active in key communication channels (particularly Telegram) to provide timely responses, updates, and solutions.

  • Represent Somnia’s interests professionally, proactively, and positively in all partner-facing interactions.

• Experience & Skills:

  • Minimum 3 years of experience in partnership marketing, business development, or related roles within the Web3, blockchain, or gaming sector.

  • Proven track record of developing successful B2B partnerships that drive measurable results.

  • Strong project management skills with an ability to own initiatives from ideation to completion.

  • Excellent communication and interpersonal skills, capable of building rapport and trust quickly.

• Web3 Focus:

  • Deep familiarity with the Web3 ecosystem, including blockchain projects, decentralized applications, and NFT/metaverse platforms.

  • Comfortable navigating the unique partnership dynamics and community expectations prevalent in the crypto and blockchain space.

• Personality & Mindset:

  • Likable, approachable personality with a strong sense of responsibility and ownership.

  • Adaptable, solution-oriented, and proactive in managing evolving partner needs.

  • Committed to daily engagement through Telegram and other communication tools, ensuring partners receive prompt and attentive support.

Job Title: Customer Service Representative
(Monday to Friday)

Classification: Contractor
Location: Remote
Department: Customer Care
Supervisor: Manager of Customer Care & Quality Assurance

The Company:

Rockpoint Legal Funding is one of the largest and most reputable non-recourse legal funding companies on the West Coast, offering a helping hand to plaintiffs and their families while their attorneys fight for a fair settlement. Rockpoint’s services help facilitate optimal case outcomes by providing critical funds and accessible medical treatment to plaintiffs as well as operational efficiencies and capital to law firms. Rockpoint prides itself on uncompromising ethical principles and excellent customer service. Founded in 2015, Rockpoint has realized consistent quarter-over-quarter growth and is well on pace for continued success.

Rockpoint is the sole funding company to have an endorsement from the Consumer Association of California (CAOC), the statewide consumer attorney association

Position Description:

We are looking for a smart, outgoing, empathetic and patient individual to be our next Customer Service Representative, working directly with plaintiffs involved in lawsuits. This role presents a unique opportunity to assist individuals who have suffered injuries in different types of accidents. The ideal candidate will be an experienced Customer Service Professional who converses and reads/writes fluently in both English and Spanish and is proficient with moderate to heavy call volume, while maintaining delivery of the highest quality of customer support.

Requirements

Responsibilities:

• Obtain case information and submit requests to our internal system.
• Accept calls from plaintiffs via call queue and provide status updates.
• Notify plaintiffs of status updates via outbound phone calls.
• Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent.
• Answer incoming calls to the operator phone queue.
• Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs.

• Hours of Operations: Friday, Saturday and Sunday, 9:00 AM to 5:00 PM Pacific Standard Time a total of 24 hours.
• Working on US Holiday closures is required.
• Extra hours available for covering for team members on PTO.

Qualifications:

• Must have Customer Service experience, preferably in the Personal Injury Legal or finance space.
• Must be detail-oriented, very organized, and possess a strong multitasking ability.
• Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization.
• Should have high emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions.
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the job’s essential functions, with or without reasonable accommodation.
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically.
• You must speak fluent English and Spanish.
• You must have a high-speed internet connection at home (80 Mbps).
• Up-to-date laptop with at least 8GB RAM.
• You must have a working computer system. Two computer monitors are a plus!

Benefits

Rockpoint’s Core Values:

• Be Efficient
• Be Collaborative & Communicate Constantly
• Be Accountable
• Be Ethical, Always
• Care
• Have Fun!

Continued Opportunities:

Opportunities for career growth are bountiful. We encourage associates to learn and grow.

Compensation:

$7.00 – $8.25 USD / Hour DOE

HOW TO APPLY: Please submit a current resume and optional cover letter. Please be prepared to submit references during the interview process, and upon offer of employment; candidates will be required to complete a background check by a third-party agency.

Rockpoint’s mission is to facilitate optimal case outcomes by providing critical funds and accessible medical treatment to plaintiffs as well as operational efficiencies and capital to law firms, while maintaining our uncompromising ethical principles, technology-driven efficiencies, and customer service excellence.

Job Title: Customer Service Representative
(Monday to Friday)

Classification: Contractor
Location: Remote
Department: Customer Care
Supervisor: Manager of Customer Care & Quality Assurance

The Company:

Rockpoint Legal Funding is one of the largest and most reputable non-recourse legal funding companies on the West Coast, offering a helping hand to plaintiffs and their families while their attorneys fight for a fair settlement. Rockpoint’s services help facilitate optimal case outcomes by providing critical funds and accessible medical treatment to plaintiffs as well as operational efficiencies and capital to law firms. Rockpoint prides itself on uncompromising ethical principles and excellent customer service. Founded in 2015, Rockpoint has realized consistent quarter-over-quarter growth and is well on pace for continued success.

Rockpoint is the sole funding company to have an endorsement from the Consumer Association of California (CAOC), the statewide consumer attorney association

Position Description:

We are looking for a smart, outgoing, empathetic and patient individual to be our next Customer Service Representative, working directly with plaintiffs involved in lawsuits. This role presents a unique opportunity to assist individuals who have suffered injuries in different types of accidents. The ideal candidate will be an experienced Customer Service Professional who converses and reads/writes fluently in both English and Spanish and is proficient with moderate to heavy call volume, while maintaining delivery of the highest quality of customer support.

Requirements

Responsibilities:

• Obtain case information and submit requests to our internal system.
• Accept calls from plaintiffs via call queue and provide status updates.
• Notify plaintiffs of status updates via outbound phone calls.
• Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent.
• Answer incoming calls to the operator phone queue.
• Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs.

• Hours of Operations: Friday, Saturday and Sunday, 9:00 AM to 5:00 PM Pacific Standard Time a total of 24 hours.
• Working on US Holiday closures is required.
• Extra hours available for covering for team members on PTO.

Qualifications:

• Must have Customer Service experience, preferably in the Personal Injury Legal or finance space.
• Must be detail-oriented, very organized, and possess a strong multitasking ability.
• Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization.
• Should have high emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions.
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the job’s essential functions, with or without reasonable accommodation.
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically.
• You must speak fluent English and Spanish.
• You must have a high-speed internet connection at home (80 Mbps).
• Up-to-date laptop with at least 8GB RAM.
• You must have a working computer system. Two computer monitors are a plus!

Benefits

Rockpoint’s Core Values:

• Be Efficient
• Be Collaborative & Communicate Constantly
• Be Accountable
• Be Ethical, Always
• Care
• Have Fun!

Continued Opportunities:

Opportunities for career growth are bountiful. We encourage associates to learn and grow.

Compensation:

$7.00 – $8.25 USD / Hour DOE

HOW TO APPLY: Please submit a current resume and optional cover letter. Please be prepared to submit references during the interview process, and upon offer of employment; candidates will be required to complete a background check by a third-party agency.

Rockpoint’s mission is to facilitate optimal case outcomes by providing critical funds and accessible medical treatment to plaintiffs as well as operational efficiencies and capital to law firms, while maintaining our uncompromising ethical principles, technology-driven efficiencies, and customer service excellence.

Schedule: Monday – Friday (06:00 AM – 03:00 PM Manila Time)

 

What are we looking for?

Skills Required:

• Education: Diploma or Certificate in Drafting, Architecture, or a related field.
• Experience: Up to 1 year of drafting experience in an architectural or construction setting
• Software Proficiency: Working knowledge of CAD software, including AutoCAD, Revit, or similar tools. Experience with Adobe Suite or SketchUp is a plus.
• Attention to Detail: Strong ability to produce precise and accurate drawings.
• Communication Skills: Effective verbal and written communication skills for interacting with team members and other stakeholders.
• Team-Oriented: Willingness to take direction and contribute to a team environment.
• Problem-Solving: Ability to identify issues in drawings and suggest improvements or modifications.

 

What will you do?

The Junior Draftsperson will work closely with the architectural team to produce accurate and detailed drawings, plans, and documentation for various projects. This entry-level role is ideal for a technically minded individual with a passion for design and architecture who wants to grow their drafting skills in a supportive and professional environment.

• Drafting and Documentation: Assist in the creation of technical drawings, plans, and models based on initial concepts, sketches, and specifications.
• Project Support: Work with architects and senior draftspeople to support the design and documentation process for residential, commercial, or industrial projects.
• Compliance and Standards: Ensure all drawings and plans comply with relevant building codes, standards, and industry regulations.
• Revisions and Modifications: Amend drawings and documents based on feedback from architects and clients to meet project requirements.
• Coordination: Collaborate with internal team members and consultants to ensure accuracy, consistency, and efficiency in the drafting process.

 

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

 

Our client in Australia streamlines the building permit process for Stratco sheds and verandas by providing services such as Drafting, Building Permit Applications, Comprehensive Permit Management, and Site Inspections. With over 12,000 Stratco structures processed, they are dedicated to simplifying the experience for their clients as a Stratco Licensed Dealer.

 

Company overview

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.

ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.

Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

 

Why join us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Schedule: Monday – Friday (06:00 AM – 03:00 PM Manila Time)

 

What are we looking for?

Skills Required:

• Education: Diploma or Certificate in Drafting, Architecture, or a related field.
• Experience: Up to 1 year of drafting experience in an architectural or construction setting
• Software Proficiency: Working knowledge of CAD software, including AutoCAD, Revit, or similar tools. Experience with Adobe Suite or SketchUp is a plus.
• Attention to Detail: Strong ability to produce precise and accurate drawings.
• Communication Skills: Effective verbal and written communication skills for interacting with team members and other stakeholders.
• Team-Oriented: Willingness to take direction and contribute to a team environment.
• Problem-Solving: Ability to identify issues in drawings and suggest improvements or modifications.

 

What will you do?

The Junior Draftsperson will work closely with the architectural team to produce accurate and detailed drawings, plans, and documentation for various projects. This entry-level role is ideal for a technically minded individual with a passion for design and architecture who wants to grow their drafting skills in a supportive and professional environment.

• Drafting and Documentation: Assist in the creation of technical drawings, plans, and models based on initial concepts, sketches, and specifications.
• Project Support: Work with architects and senior draftspeople to support the design and documentation process for residential, commercial, or industrial projects.
• Compliance and Standards: Ensure all drawings and plans comply with relevant building codes, standards, and industry regulations.
• Revisions and Modifications: Amend drawings and documents based on feedback from architects and clients to meet project requirements.
• Coordination: Collaborate with internal team members and consultants to ensure accuracy, consistency, and efficiency in the drafting process.

 

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

 

Our client in Australia streamlines the building permit process for Stratco sheds and verandas by providing services such as Drafting, Building Permit Applications, Comprehensive Permit Management, and Site Inspections. With over 12,000 Stratco structures processed, they are dedicated to simplifying the experience for their clients as a Stratco Licensed Dealer.

 

Company overview

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.

ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.

Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

 

Why join us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co