Category: Uncategorized

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
• Proven experience managing escalations and maintaining strong relationships with business customers.
• Experience working towards High CSAT (>90%) and QA scores in B2B environments.
• Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
• Familiarity with SLA management and complex customer issue resolution.

• Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
• Work remotely with a diverse team from around the world.
• Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset.
• Quiet, distraction-free working environment.
• Stable power and internet connectivity.

The Role:

We are looking for a Senior Azure DevOps Engineer for one of our clients who would be responsible for ensuring the reliability, security, and scalability of Azure-based systems. You are a perfect candidate if you are growth-oriented, you love what you do, and you enjoy working on new ideas to develop exciting products.

What we are looking for:

• 5+ years of proven experience as a DevOps Engineer with a strong focus on Azure.

• In-depth knowledge of Azure services and architecture, including Azure VMs, Azure App Service, Azure Functions, and more.

• Proficiency in scripting languages (e.g., PowerShell, Bash) and automation tools.

• Experience with containerization and orchestration tools (Docker, Kubernetes, AKS).

• Familiarity with Infrastructure as Code (IaC) principles and tools (ARM templates, Terraform).

• Experience with version control systems (e.g., Git) and agile development methodologies.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork skills.

Nice-to-have:

• Azure certifications (e.g., Azure DevOps Engineer Expert) are a plus.

Responsibilities:

• Design, implement, and manage scalable and highly available cloud infrastructure on Microsoft Azure.

• Develop and maintain automation scripts using tools such as Azure Resource Manager (ARM) templates, Terraform, and scripting languages (e.g., PowerShell, Bash) to automate infrastructure provisioning and configuration.

• Establish and optimise CI/CD pipelines using Azure DevOps, GitHub Actions, and other relevant tools to automate software deployment.

• Implement and manage containerized applications using Azure Kubernetes Service (AKS) and orchestrate containers using Docker and Kubernetes.

• Implement Infrastructure as Code principles to define and manage infrastructure resources.

• Set up monitoring and logging solutions using Azure Monitor, Azure Log Analytics, and other relevant tools to ensure the health and performance of Azure resources.

• Implement security measures and best practices for Azure resources, ensuring a secure and compliant infrastructure.

• Collaborate with development, operations, and security teams to understand requirements and implement effective cloud solutions.

• Develop and maintain disaster recovery plans and ensure the resilience of Azure-based systems.

• Identify and address performance bottlenecks, optimise Azure resources, and implement best practices for efficiency.

• Create and maintain technical documentation for Azure infrastructure, deployment processes, and best practices.

• Provide guidance and mentorship to junior DevOps engineers and team members, fostering a culture of continuous learning and improvement.

• Get paid, not played

• No more unreliable clients. Enjoy on-time monthly payments with flexible withdrawal options.

• Predictable project hours
• Enjoy a harmonious work-life balance with consistent 8-hour working days with clients.
• Flex days, so you can recharge
• Enjoy up to 24 flex days off per year without losing pay, for full-time positions found through Proxify.
• Career-accelerating positions at cutting-edge companies
• Discover exclusive long-term remote positions at the world’s most exciting companies.
• Hand-picked opportunities just for you
• Skip the typical recruitment roadblocks and biases with personally matched positions.
• One seamless process, multiple opportunities
• A one-time contracting process for endless opportunities, with no extra assessments.

• Compensation
• Enjoy the same pay, every month with positions landed through Proxify.