Category: Uncategorized

  • Enterprise Expansion Account Executive

    Company Description

    Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation. 

    We’re an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We’re fueled by the diversity of our talented employees. 

    Job Description

    Job Description

    We are looking for a candidate to fill a newly created position as an Enterprise Expansion Account Executive. In this role, you will drive sales growth through targeted acquisition and expansion efforts across various industry segments.

    It’s all about a “land and expand” approach amongst enterprise-grade organizations. As part of your responsibilities, you’ll oversee 7 to 10 existing customer accounts. Your focus will be on nurturing these relationships and expanding partnerships. Additionally, you’ll engage with 5 to 8 potential customers, introducing them to our offerings. After successfully converting prospects, you’ll have the chance to maintain those accounts and explore opportunities for upselling and cross selling our solutions. Additionally, you’ll benefit from mentorship provided by our award-winning leadership team. Collaborating closely with our high-performing sales professionals, SDRs, and partners, you’ll be on the path toward achieving ultimate success.

    What you will be focusing on as an Enterprise Expansion Account Executive

     

    • Execute on territory plans to deliver maximum revenue potential within a pool of regionally focused Enterprise accounts.
    • Collaborative pre-defined SE support based on region.
    • 7-10 customers, 5-8 prospects, with 18 total accounts.
    • Drive new logo customers whilst also focusing on expanding Dynatrace usage within existing accounts.
    • Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
    • Generate velocity by establishing Dynatrace in new markets through product demonstrations, in-market events and account specific initiatives.
    • Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
    • Work closely with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
    • Ensure your customers’ implementations are wildly successful.
    Qualifications

    Minimum Requirements:

    • HS diploma or GED AND a minimum of 3+ years of experience in closing enterprise software sales.

    Preferred Requirements:

    • A successful track record in Enterprise software sales across many business functions within the executive level of a customer.
    • Ability to manage sales cycles within complex organizations, while compressing decision cycles.
    • Experience selling across the c-suite, cultivating executive relationships and closing six-figure deals.
    • Outstanding organizational and communication skills (written and oral, negotiation and presentations skills).
    • Confidence in building a diverse territory plan and have familiarity in leveraging a sales ecosystem. 
    • Proven experience in acquiring new business.
    • Thrive in high-velocity situations and can think/act with a sense of urgency. 
    • Motivated and tenacious self-starter who consistently delivers high performance against quota, driven by VP- and C-level relationships.
    • Know how to build and execute business plans and sales plays.
    • Know how to collaborate and co-sell internally across all supporting resources to maximize your effectiveness and advance the sales process (MEDDPIC).
    • Familiar with the observability and modern application market.
    Additional Information

    Why you will love selling and working with our Dynatrace platform

    • Dynatrace is a leader in unified observability and security.
    • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 
    • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
    • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
    • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

  • Manager Technical Support Operations

    Aircall is a place where voices are valued.
    Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
    Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.
    Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
    About the role/team
    We are looking for a highly talented Manager, Technical Support Operations to join our extended Support organization and lead the technical arm of our Support Operations & Strategy group. This group is partnering with all support delivery teams (Frontline Support, Technical Support, Billing Support, Number Operations, Fraud Operations) as well as numerous other internal teams (Product, Eng, RevOps, Sales, Success, Finance, etc) to help the extended Support organization achieve greater customer results and higher efficiency.
    Reporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong technical expertise and views to influence the direction of the organization and ensure that technical constraints, challenges, risks and opportunities are always surfaced and understood. Your contribution will help us create a world-class Support experience for our customers as well as drive operational excellence and maximize support team efficiency. 
    The technical arm of the Support Operations group has the following responsibilities:
    – Manage and continuously improve all Support systems and associated workflows / processes (Zendesk, Aircall, Qualtrics, AI support applications, Support Portal, custom built components, systems integrations)
    – Provide technical guidance and drive technical delivery on a variety of strategic and tactical projects (Support funnel redesign, new channels launches, new AI support applications, Support offering changes, new automations, integrations, various improvements improving productivity, A/B testing, etc.)
    – Own the extended Support org tooling budget
    This role will manage a team of 3, including one system administrator, one technical specialist (to be hired) and an external web developer. Close and frequent technical collaboration with Engineering is also expected.
    Responsibilities
  • Lead and mentor a team of technical specialists, fostering a culture of technical excellence, innovation and continuous learning, to empower team members to become subject matter experts in their domains
  • Build the quarterly Support Operations technical roadmap in close collaboration with all delivery leaders and be accountable for roadmap execution
  • Own and manage all aspects of the Customer Support systems and tools, with a focus on creating robust, innovative and scalable solutions
  • Manage end-to-end executive of a portfolio of Support Ops technical projects, from requirements gathering to delivery and hyper-care, ensuring timely and high-quality execution
  • Act as a technical advisor for the Support Leadership staff, helping to build direction, long term vision and innovation 
  • Partner with VP and finance on forecasting, budgeting and capacity planning
  • Proactively identify areas of leverage, develop strategies and execute plans to improve systems, workflows and processes in a data-driven fashion, in an effort to increase our organization productivity and effectiveness while maintaining a world-class support experience
  • Leverage data to provide actionable insights and strategic recommendations to our leadership team
    • Qualifications
  • 7+ years experience in Technical Support Operations or equivalent field, within a SaaS or technology company
  • Experience managing and mentoring a technical team is needed
  • Very advanced technical skills, including proficiency in customer support technologies and tools like Zendesk (multi-channel management), scripting/programming knowledge (e.g. Python, SQL or similar), APIs and AI technologies
  • Ability to oversee web development related to front-end customer portals and associated technologies, such as JavaScript, HTML, CSS and React
  • Very analytical and data-driven, with advanced proficiency with SQL and Looker (or equivalent)
  • Demonstrated ability to lead multiple cross-functional technical projects and deliver measurable results
  • Creative problem solver and are able to identify obstacles and viable solutions
  • Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership
  • You have the ability to build deep ongoing relationships and collaborate with various stakeholders (CxOs, VPs, Directors, Managers from all functions)
    • We know that success comes from smart work and deserves to be recognized and rewarded
    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
    Why join us?
    🚀 Key moment to join Aircall in term of growth and opportunities
    💆‍♀️ Our people matter, work-life balance is important at Aircall
    📚 Fast-learning environment, entrepreneurial and strong team spirit
    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
    DE&I Statement: 
    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 
    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table — providing equal opportunities to develop and thrive.
    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
    Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

  • Senior Full Stack JavaScript Engineer

    Find your magic with us

    Connecting people to their family stories is special. We’re proud to deliver these magic moments. Through technology, data and insights, we bring people closer to their past, to benefit their future. 

    We’re a fast-growing team of motivated individuals, and we’re passionate about delivering our product. We dedicate our time to solving meaningful, complex problems, and at Findmypast you can be a part of this magic. 

    About the Role:

    Findmypast (a DC Thomson brand) is looking for a Senior Full Stack JavaScript Engineer who wants to make a difference and join our growing engineering team developing our product to solve problems and deliver in a lean-agile environment. Together we can try to find new ways to create a great experience for all our users and help to impact the way people research social and family history.

    Our core programming language is JavaScript (ES2020) with our website running React.js and GraphQL, while our back-end platform is a collection of Node.js microservices running under Kubernetes.

    We do have legacy systems. Although our platform is a mix of JavaScript and other languages (including C# & Elixir), we specialise in using JavaScript here. Depending on the team you join, there may be some or no work with these other languages.

    You will be joining our engineering team and be a valued member working closely in a collaborative, autonomous, cross-functional team.

    Key Responsibilities:

    • Designing, developing and deploying user experiences with a focus on usability, high availability, low latency and scalability
    • Improving Node.js services to meet our product needs
    • Continuously improving our product by innovating on the service through the use of A/B tests

    Don’t worry if you don’t know all our languages or technologies, although the more you know will help your application. We help all our new Engineers get up to speed quickly through a thoughtful and supportive induction programme, ongoing mentorship, and daily learning time.

    If you’re keen to read more about how our Engineering team works and hear about some recent remote onboarding experiences, read our engineering principles and check out our tech blog.

    Requirements

    Knowledge, Skills and Experience:

    Please see below the essential criteria for this role.

    • A proven track record in Full stack JavaScript Engineering roles
    • A few years of experience coding with JavaScript and you are up for learning more
    • A deep knowledge of and care about sound engineering practices
    • A strong communicator who loves working as part of a team

    If you feel that this matches your experience, then we look forward to hearing from you!

    Recruitment Process:

    Here’s what you can expect after applying.

    1. Introductory Meeting

    If your application is shortlisted, you will be invited to attend an Introductory Meeting (remote/virtual) with our Talent Acquisition Specialist (this will take approximately 20-30 minutes).

    2. Pairing Session

    The next stage is a one-hour pairing session with two of our engineers where you’ll be asked to solve a problem and turn that solution into working code. Your solution should be written in JavaScript and we are looking for someone who is able to logically work through a solution and reason about how performant it is and communicating your thought process clearly. Like any normal pairing session, you are free to use Google to look up syntax or documentation if needed.

    3. Depth of Expertise Interview and Values Session

    The third stage will be a virtual/remote interview that will take approximately 90 minutes in total. The first 60 minutes will be a Depth of Expertise/Technical Interview with two of our Engineers, covering engineering practices, values and approaches, as well as architectural design through to scalability. The remaining 30 minutes will be a Values Session with one of our Engineering Leads.

    If you have additional requirements in the interview process, please don’t hesitate to let us know. We promote an inclusive environment, and we are an equal opportunity employer. Plus, we’d love to know your pronouns, so please let us know when you apply.
    We want Findmypast to be the best company for all our diverse employees and customers. If you’d like a deeper understanding of our commitment to diversity, check out our Careers Page.

    Why join our team?

    • We’re driven by the desire to create a fantastic customer experience
    • We’re passionate about processing big data and to make it easy for our consumers to build their family journey
    • We collaborate across teams, working in an Agile environment where we focus on individual development and a growth mindset
    • We promote flexible working, including working from home, and we support each individual’s personal wellbeing
    • We work in small teams, so that employees are develop in a supportive environment and test out their ideas, whilst having a direct impact on the business
    • We promote professional development and wellbeing (this means you will have a mentor and/or a buddy, learn from colleagues, and be able to discuss new information and across teams)

    You won’t find any bureaucracy here, but you will find:

    • A generous holiday allowance with the chance to buy more
    • A pension contribution that stands out in the market (9.5% matched company contribution with a 6% contribution from the employee’s side)
    • All the health and wellbeing benefits you’d expect and some you wouldn’t (check out our Careers Page to learn more)
    • The chance to work with smart and fun people on products that will bring joy to millions

    To apply for this role, please follow our online application process and submit a CV and cover letter.

    Benefits

    Findmypast is a remote-first organisation with office hubs in London and Dundee. This role is permanent remote-first position, working 35 hours per week, with regular team days in our London Fleet Street office.  We offer a generous package including 26 Days Holidays + Bank Holidays, health cash plan, corporate gym discounts, excellent pension, a competitive salary, and many more staff discounts and benefits.

    We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics. 

    If you have any issues with your application, please email recruitment@dcthomson.co.uk

    For further information, please visit dcthomson.co.uk/vacancies or the Findmypast Careers Page

    Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.

    About the company

    DC Thomson is one of the leading media organisations in the UK. Our aim is to build an inclusive, forward-looking company where our extraordinary colleagues are supported in using their talents, ideas and innovations to benefit not just our businesses but the communities in which we operate. Our goal is to create a sustainable-growing business, reflecting our commitment to build an environment and culture where people and our business can learn, grow and thrive.

    If you have any issues with your application, please email recruitment@dcthomson.co.uk

  • Machine Learning Engineer : Attribute Enrichment

    About us

    Constructor.io powers product search and discovery for the largest retailers in the world, like Sephora and Backcountry, serving billions of requests every year: you have most likely used our product without knowing it. Each year we are growing in revenue and scale by several multiples, helping customers in every eCommerce vertical around the world.

    We love working together to help each other succeed, and are committed to maintaining an open, cooperative culture as we grow. We get to the right answer with empathy, ownership and passion for making an impact.

    The Attribute Enrichment team, within Data Science and Engineering, plays a central role in implementing algorithms and training ML models. These efforts are aimed at enhancing customers’ lives and achieving key performance metrics by enriching product attributes. We focus on bringing value to customers in the way they care the most about.

    Attribute Enrichment team is new one in Constructor. The team consists of ML engineers owning & collaborating on multiple ML projects. As a member of the Attribute Enrichment team, you will use world-class analytical, engineering and machine learning techniques on big data to shape the evolution and scale our ML algorithms used in Attribute Enrichment.

    Challenges you will tackle
    • Build and deploy robust ML systems of attribute enrichment for products with the usage of state-of-the-art ML techniques.
    • Collaborate with technical and non-technical business partners to develop analytical dashboards that describe the impact of Attribute Enrichment algorithms to stakeholders.
    • Improve business KPIs by validating hypotheses with new ML approaches & techniques for attribute enrichment.
    About you
    • You are excited about using ML to build a performant & practical ML system running and updating on a daily basis.
    • You are proficient in NLP on high level (especially transformer-based approaches), has practical experience with modern architectures. Experience working with CV is a big plus.
    • You excel at Python, at least one ML/DL framework, have proficiency with any variant of SQL, and feel comfortable with the big data stack like Spark, Presto/Athena & Hive.
    • You have delivered production ML systems and conducted A/B tests to validate their value. Experience leading strategic ML product initiatives from ideation to production within a cross-functional team is a big plus.
    • You are an excellent communicator with the ability to translate intuition into data-driven hypotheses that result in engineering solutions that bring significant business value.

    Requirements

    • 2+ years of professional experience in applied machine learning
    • Excellent skills delivering & communicating business value
    • Proficiency with Python, SQL and the big data stack for end-to-end ML product development
    • Comprehensive knowledge of classical machine learning, including ranking & classification
    • Experience with deep learning, including neural networks and representation learning
    • Skills designing, conducting & analyzing A/B tests
    • Strong knowledge of data structures, algorithms and their trade-offs
    • A proven track record of software architecture & design skills
    • Experience with a public cloud like AWS, Azure or GCP

    Benefits

    • Fully remote team – choose where you live
    • Work from home stipend! We want you to have the resources you need to set up your home office
    • Apple laptops provided for new employees
    • Training and development budget for every employee, refreshed each year
    • Parental leave for qualified employees
    • Work with smart people who will help you grow and make a meaningful impact
    • The compensation range for this position is between a base range of 90-110k USD + stock options + stipends
    Diversity, Equity, and Inclusion at Constructor

    At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

  • Code Wrangler – Support Tooling

    At Automattic, we believe in making the web a better place, and making our workplace a happy place. We hope you can join us on this journey! 

    To support customers of Automattic products in the WordPress ecosystem, we empower the work of our customer support agents, whom we call Happiness Engineers, through tooling. Code wranglers on our Happiness operations team are essential to our ability to provide fast and stable connections between customers and support. They automate, create, and update custom tools that help Automattic serve our customers in the best way possible. They are heroes because they make Happiness Engineers’ jobs easier and more efficient, build tools to provide customer insights to product teams, and continually solve problems to improve the customer experience. 

    We’re looking for talented engineers worldwide, excited to help Automattic’s product ecosystem and Happiness team, and join our mission to make the web a better place. 

    What have we worked on recently?

    • Happiness Assistant Widget is a customizable chat widget that provides a seamless user experience for interacting with a product’s AI assistant.
    • Happiness Support API brings together AI and human interactions (Zendesk Messaging) into one conversation stream. It enables product teams to implement a bespoke support experience.
    • Happy Schedule is a scheduling tool that empowers our globally distributed Happiness team to achieve our coverage goals without boxing people into predefined work shifts.
    • AI classifiers label support interactions as they enter Zendesk to automatically triage and route them to the correct support queues.
    • Gutenberg is a new block-level editor with clean abstractions for users, too, not just developers.
    • WooCommerce is the most popular e-commerce platform on the web.
    • To view more of our recent work, check out our longer product list on Automattic.com.

    How do we work?

    • We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
    • We make up a global, distributed workforce, resulting in a unique way of working built around our creed. 
    • We offer flexible work arrangements, allowing our team members to work when they feel best.
    • We are open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
    • We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 90 countries.
    • We welcome collaboration, and you can be involved in any discussion across our many communication channels.

    Enough about us, let’s talk more about you. The Software Engineer position might be a good fit if you:

    • Have production experience with several programming languages. We mostly use PHP and JavaScript at Automattic. You should either be familiar with them already, or the idea of using them on a daily basis should not be a blocker for you.
    • Have experience working on a large-scale system—making it faster, more scalable, and fault-tolerant.
    • Know about systems architecture.
    • Are highly collaborative and love participating in code reviews and discussions about architecture or design.
    • Are passionate about and experienced in software development; in particular, advanced JavaScript knowledge is a plus.
    • Are knowledgeable about design patterns and testability; experience with testing frameworks, performance testing, and unit testing is very welcome.
    • Are thoughtful about product design, with good user experience instincts.
    • Are open and able to travel 3-4 weeks per year to meet up with your teammates in person. 

    Extra credit:

    • Experience building and improving internal tools.
    • Experience developing customer support workflows and solutions.
    • Managing the support experience across different products.
    • Understanding metrics and impact to measure effective customer support.
    • Experience with Zendesk and Webhooks.
    • Experience integrating AI into existing products.
    • WordPress programming experience.
    • Open source contributions or contributions to programs designed to help. underrepresented people enter the tech field.

    Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:

    • Leadership: We offer a variety of leadership options to those who have interest, including becoming a team lead and managing releases.
    • Learning and development:We have a generous personal development budget and encourage you to grow your skills through courses, books, and conferences.
    • Architecture:  We encourage developers to develop expertise in the systems they work with, guide their evolution and mentor other developers working on them.
    • Engineering effectiveness:  We believe in helping other developers become more effective through tools, practices, cross-team collaborations, and process improvements.

    These are exciting times at Automattic, and you’ll have a unique opportunity to shape the future of our products. Join us! We look forward to hearing from you.

    Curious who works in engineering at Automattic? Meet our Code Wranglers – Brandon, Jeremy, Mark, Jennifer, Roy and Kat! 

    What to Expect:

    We know applying to jobs can be stressful and we want to ease the stress by giving clear expectations upfront about our process. We’ve outlined everything you need to know here, including all of the steps in the process as well as how we approach hiring. 

    Please note that we pay extra attention to your answers to the questions in the application form. They are a significant part of the hiring process, and we will review them just like we would review any other step of the hiring process. We’re always iterating, so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!

    Salary range: $70,000-$170,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

    We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

    This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.

    About Automattic 

    We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, Pocket Casts, and more. We believe in making the web a better place.

    We’re a distributed company with more than 1700 Automatticians in 92 countries speaking 110+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission:  We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

    We believe in Open Source, and the vast majority of our work is available under the GPL.

    Diversity, Equity, & Inclusion at Automattic 

    We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. 

    Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

  • Software Engineer III, Release Engineering

    Software Engineer III, Release Engineering

    Summary

    The Wikimedia Foundation is looking for a mid-level software engineer to join the Release Engineering Team.

    Software engineers on the Release Engineering team build development environments, maintain CI/CD infrastructure, and design tools and processes to support our developer community.

    Release Engineering is a geographically distributed remote team of seven people in three time zones.

    You are responsible for:

    • Deploying Wikipedia and our other wikis
    • Maintaining and adding features to our continuous delivery system
    • Using Docker, BuildKit, and Kubernetes to enhance our deployment pipeline
    • Upgrading and maintaining Release Engineering tools for our large developer community:
    • CI/CD infrastructure: Jenkins, Zuul-CI, Docker, GitLab
    • Code review: GitLab, Gerrit
    • Issue tracking: Phabricator/Phorge
    • Deployment tooling: Kubernetes, Helm, and custom tooling written in Python and Go

    Skills and Experience:

    • Bachelor’s degree or equivalent in related work experience
    • Written and verbal English communication skills sufficient for a remote work environment
    • Collaboration and consensus-making skills
    • Professional experience with systems/DevOps engineering
    • Experience with complex software development
    • Experience with continuous integration/delivery (CI/CD) systems
    • Experience with Kubernetes and containerization
    • Familiarity with server configuration management software (e.g., Ansible, SaltStack, Chef, or Puppet)
    • Familiarity with infrastructure as code tools (e.g., Terraform/OpenTofu)

    Qualities that are important to us:

    • Professional experience with one or more of the following: Python, Go, PHP
    • Experience with Puppet

    Being a role model for Wikimedia’s values

    Additionally, we’d love it if you have:

    • Free culture/Free software experience
    • Remote work experience
    • You are inspired by our guiding principles and our mission
    • Familiarity with/involvement in the Wikimedia community
    • Experience maintaining other specific software systems we use: Phabricator/Phorge, Jenkins, GitLab, and Gerrit
    • Located within UTC+3–UTC-8 time zones
    About the Wikimedia Foundation

    The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

    The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

    As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

    The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$ 88,975 o US$ 139,056 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

    *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Arab Emirates, United Kingdom, United States of America and Uruguay.  Our non-US employees are hired through a local third party Employer of Record (EOR). 

    We periodically review this list to streamline to ensure alignment with our hiring requirements. 

    All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

    If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

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  • Software Engineer, Storage

    Neon is an open-source company on a mission to create a cloud-native Postgres database service for every developer.

     

    We are seeking a skilled Systems Software Engineer to join our Storage Engineering team. You will work on the Neon storage services, written in Rust:

    • Scaling our services to support millions of databases, each of which can grow to terabytes in size.

    • Optimizing throughput and latency for PostgreSQL clients

    • Operating a global fleet of storage servers at a high level of reliability.

    For example, recent projects in our team included:

    • Implementing scale-out sharding of our storage for higher capacity

    • A fast vectored read path for coalescing reads of adjacent blocks

    • A joint consensus mechanism for reconfiguring Paxos replication groups

    Our core storage services are open source at https://github.com/neondatabase/neon/

     

    You will also

    • Participate in the design and implementation of features

    • Drive continuous improvement in code quality and robustness.

    • Write highly efficient systems code with a focus on testability & correctness

    • Participate in on-call rotation and drive operational excellence

     

    We’re looking for a senior-level engineer who has

    • At least 4 years of production experience as a software engineer

    • Experience building high-scale systems where correctness is critical

    • Experience with maintaining and developing large codebases

    • Passion for building systems software. Performance engineering and distributed systems are topics that excite you!

    • Passion for joining a fast-paced, early-stage startup

    • Strong sense of ownership, accountability, and pride

     

    It would be great if you have:

    • Experience with Rust or modern C++ with an interest in learning Rust

    • Experience with open-source projects and developing publicly

     

    About Neon

    Neon is building open-source cloud-native PostgreSQL. Our architecture separates storage from compute, allowing for serverless Postgres. We’re a well-funded startup with deep knowledge of Postgres internals and decades of experience building databases. We are a systems company; we work on low-level code with strict performance and correctness requirements.

    Neon was created by a team of Postgres hackers and led by CEO Nikita Shamgunov (co-founder of SingleStore). Neon is built on open-source principles and is focused on giving back to the Postgres and developer communities.

     

    Our Team

    • We are a distributed team of 100+ people working from 25+ countries (concentrating around North American and European time zones)

    • We are a team built on open-source cultural principles (transparency, contribution, accountability, and proactivity)

    • Team with decades of experience building databases and deep knowledge of Postgres internals. We are deeply technical

    • We have experienced Postgres committers and hackers on the team (check Heikki, Anastasia, Arseny, Matthias profiles)

    • We believe in the efficacy of collaborative open-source

    • We aim for a diversity of thoughts and backgrounds

    • We are keen to be a fast-moving, flat org and avoid hierarchical structures

     

    Our Investors

    • Top-tier investors backed up Neon’s vision:

      • We raised $104 million in funding from Menlo Ventures, Notable Capital, Khosla Ventures, General Catalyst, and Founders Fund.

      • Venture vehicles of Snowflake and Databricks invested in Neon.

    • Our angel investors are prominent technologists and ecosystem players. More than 20 awesome angels supported Neon, including Nat Friedman, Elad Gil, Mike Ovitz, Ajeet Singh, Guillermo Rauch, Søren Brammer Schmidt, and Wes McKinney.

    • Our Board includes Quentin Clark, Glenn Solomon, Joe Morrissey, and Tim Tully.

     

    Our Offer

    • You have an opportunity to be an early employee in the fast-scaling, ambitious team

    • You can work 100% remote: we’ll handle all formalities to arrange work from your home

    • We grant equity (stock options) to all full-time hires

    • We offer a competitive benefits package in line with all tech companies (top-notch equipment, unlimited vacations, paid parental leaves, and much more)

    • We are distributed, yet make our bonds during regular offsites (the last one was in Portugal)

     

  • Implementation Engineer

    Who is DexCare?
    DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem.  
     
    What is DexCare?
    DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease. 
    For more information, visit www.dexcare.com or follow us on LinkedIn. 
    DexCare is looking for an Implementation Engineer to perform technical implementation activities following a customer sale. The primary responsibility of this role is to configure the core services of the DexCare solution. This role collaborates with clients, project management, sales, product, engineering, and technical support resources to ensure implemented projects accurately address customer needs and are appropriately supported by key stakeholders. 
    What You’ll Do
  • Identifies client’s core service requirements on assigned implementation projects
  • Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements
  • Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements
  • Provides technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes
  • Provide demonstrations of the solution as needed during the implementation cycle
  • Coordinates closely with the internal engineering and other technical teams as necessary
  • Provides coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills
  • Identifies and implements process improvement within the technical and implementation teams 
    • What You’ll Bring
  • BA/BS degree in Computer Science, Engineering, Mathematics, or related fields (or equivalent experience) plus at least 1-5 years of experience in an implementation engineering role
  • Proficient analytic, problem solving, and leadership skills required, including a thorough understanding of how to interpret customer business needs, and translate them into technology
  • Effective communicator and collaborator across internal and external teams
  • Proficient understanding of Python and SQL programming
  • Experience with relational databases (SQL Server and/or Oracle)
  • Experience with Atlassian Product Suite and other project management systems (Confluence, SmartSheet, SalesForce, etc.)
  • Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface third parties
    • Preferred Experience
  • Basic understanding of HTML, Javascript, Typescript, and CSS concepts and techniques
  • Technical understanding of Electronic Medical Record (EMR) systems such as Epic, Cerner, Athena, etc. 
  • Experience with DataDog and Splunk monitoring tools
    • DexCare is an Equal Opportunity Employer
     
    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job. 

  • Loop Support: Inbound Sales Team Supervisor (LATAM)

    Headquarters: San Francisco

    URL: https://loopsupport.com

    Company Overview:
    We are a forward-thinking staffing agency partnering with innovative companies that prioritize exceptional customer care and operational excellence. Our clients include organizations dedicated to providing meaningful, personalized services to their customers during life’s most important moments.

    Role Overview:
    We are seeking a Sales Team Lead to oversee, coach, and inspire a team of 6-8 inbound sales representatives. This role blends team leadership, operational oversight, and hands-on coaching to ensure exceptional service delivery, drive team performance, and solve operational challenges. The ideal candidate thrives in a dynamic environment, excels in fostering team growth, and has a proven track record in managing inbound sales teams.

    Key Responsibilities:
    Team Leadership and Development
    • Conduct regular 1:1s to provide feedback, address challenges, and support team growth.
    • Review calls, texts, and email follow-ups to provide actionable insights for improvement.
    • Assist in hiring, onboarding, and training new team members effectively.
    • Foster a team culture of accountability, first-class hospitality, and continuous improvement.
    Operational Excellence
    • Oversee day-to-day operations, ensuring smooth workflows and no missed opportunities.
    • Track and analyze performance metrics to maintain a high win rate and low error rates.
    • Identify and address operational challenges promptly, working cross-functionally to implement solutions.

    Sales Performance Improvement
    • Coach team members to close deals effectively, driving higher win rates month over month.
    • Train the team on sales frameworks, techniques, and best practices.
    • Conduct regular call reviews to celebrate successes and identify areas for improvement.

    Data-Driven Decision-Making
    • Generate and maintain daily, weekly, and monthly performance reports.
    • Use key metrics and trends to guide decisions and align strategies with business goals.
    Qualifications:
    • Proven experience leading and developing sales teams in inbound, call-based, B2C sales environments. (Required)
    • At least 5 years of experience in sales with 2+ years in a team management role. (Required)
    • Based in LATAM (Required)
    • Demonstrated ability to drive team engagement, improve performance, and achieve sales targets.
    • Exceptional organizational and operational management skills.
    • Strong analytical skills with experience using data to inform decision-making.
    • A customer-first mindset with a commitment to delivering exceptional service.

    Why Join Us?
    This role offers the opportunity to make a significant impact within a growing team. You’ll have the chance to shape the future of the sales operation while supporting a team dedicated to delivering exceptional results. If you are driven by leadership, data-driven decision-making, and a commitment to excellence, we’d love to hear from you!

    To apply: https://weworkremotely.com/remote-jobs/loop-support-inbound-sales-team-supervisor-latam

  • Software Engineering Expert Human Data

    xAI’s mission is to develop advanced AI systems that are truthful, competent, and maximally beneficial for all of humanity. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.

    As a Software Engineering Expert on the Human Data team, you will be responsible for creating cutting-edge data to facilitate the training of large language models. Collaborating closely with technical staff, you will contribute to datasets for model training, benchmarking, and overall advancement.

    The Software Engineering Expert – Human Data role is a full-time remote position. Part-time may be offered on a case-by-case basis but full-time is strongly preferred (please see the bottom of this job description for more details).

    Responsibilities:

    • AI model training initiatives by curating code examples, offering precise solutions, and meticulous corrections in Python, JavaScript (including ReactJS), C/C++, and Java.
    • Evaluate and refine AI-generated code, ensuring it adheres to industry standards for efficiency, scalability, and reliability.
    • Collaborate with cross-functional teams to enhance AI-driven coding solutions, ensuring they meet enterprise-level quality and performance benchmarks.

    Key Qualifications:

    • Advanced proficiency in English, both verbal and written.
    • Strong experience in either Python or JavaScript, with a solid foundation in software development practices. Please note that for those with experience in only JavaScript, experience with ReactJS is preferred but not required. Knowledge of other languages is a strong plus.Strong grasp of computer science fundamentals like data structures, algorithms, and debugging skills.
    • A minimum of 2 years of hands-on industry experience with a proven track record in software development and/or public proof of work (such as on GitHub).
    • Extensive experience with a wide array of tools and systems such as Databases, SQL, Kubernetes, Spark, Kafka, gRPC, and AWS.

    Preferred Qualifications:

    • The ideal candidate for this role is adaptable, possesses strong logical reasoning skills, is detail-oriented, and thrives in a fast-paced work environment.
    • Evidence of meaningful contributions to open source projects or high reputation on platforms like Stack Overflow or evidence of strong performance in programming competitions.
    • Enthusiasm to collaboratively build the best truth-seeking AI out there!

    Additional Requirements

    • Demonstrates a strong capacity to quickly adapt by learning new skills and unlearning outdated ones, thriving in dynamic and changing environments.
    • For those who will be working from a personal device, please note your computer must be capable of running Windows 10 or macOS BigSur 11.0 or later.

    Location, Hourly, and Other Expectations:

    • This position is fully remote.
    • We are unable to provide visa sponsorship.
    • If you are based in the US, please note we are unable to hire in the states of Wyoming and Illinois at this time.
    • Please indicate your interest in either full-time, part-time, or either in the application. Note that:
      • Full-Time (40 hours per week): Full-time schedules are 9-5:30pm in your local time zone. The first week will be 9-5:30pm PST for onboarding.
      • Part-Time (20-29 hours per week): While hours are flexible around your schedule, you must be committed to working at least 20 hours per week (with at least 10 of these hours worked on weekdays) and no more than 29 hours per week.

    Compensation and Benefits:

    • The pay for this role may range from $55/hour – $65/hour. 
    • Your actual pay will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
    • For full-time roles, benefits will include medical insurance and specific benefits vary by country. We do not offer benefits for part-time roles.