TRAILD: Who are we? 

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.  

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.  

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated and secure. 

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security. 

Hear how TRAILD customers speak about us here. 

 

The Role: Want to be a part of our exciting growth journey? 

We are seeking an experienced Director of Customer Support and Implementation to join our talented and dynamic team. As our company continues to expand into international markets, we need someone with a genuine passion for scaling and growing a Customer Support and Implementation Team. 

In this role, you will be responsible for defining and implementing best practices, procedures, and KPIs to support a global team. 

The ideal candidate will have a strong background in leading and scaling Customer Support and Implementation teams within SaaS/technology organizations, excellent interpersonal and communication skills, and previous experience creating and executing a playbook for the Customer Support and Implementation function. 

 

 

Key Responsibilities 

• Own and maintain the Department metric tracking, (such as onboarded ARR, ticket resolution rates and onboarding rates) and reporting cadences for the Customer Support and Implementation team, including defining future KPIs as the business evolves. 

• Oversee a team of Customer Success Managers, Customer Support Managers and Customer Implementation Managers, providing mentorship, setting performance goals, and supporting their professional growth. 

• Roll out tried and tested Customer Support and Implementation playbooks, to implement scalable processes and best practices for onboarding, training, and ongoing account management. 

• Collaborate with internal and external stakeholders to create a prescriptive roadmap for future processes, tech, and reporting needs aligned with company goals. 

• Take a hands-on approach with customer training and implementations, ongoing support and troubleshooting, especially with priority customers. 

 

 

Who You Are: (include required qualifications, experience, education) 

• 15+ years of experience supporting customers and leading customer-facing teams (at least 5 years within a B2B technology/Saas company) 

• 10+ years in people management (both small and large teams) 

• Prior experience scaling a Customer Success/ Customer Support/Implementation team 

• Global experience is a plus 

• Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus 

• Prior experience thriving in a fast-paced startup/scale up environment 

• Strong business acumen, analytical and problem-solving skills; a process orientation and an innovative mindset 

• Outstanding organizational skills; ability to prioritize effectively and collaborate cross-functionally 

• A process-oriented approach to workflow. You can leverage project management software to ensure the seamless end-to-end execution of projects and programs. 

• Solution-oriented mindset. If there’s a broken process or missing information, your first instinct is always to fix the issue and your second is to figure out how to prevent it from happening again in future. 

• Intrapreunership and proactiveness  

• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit. 

 

The Perks of Working at TRAILD 

• Flexibility: we offer a range of remote, hybrid and flexible working options. 

• Global team: we are growing across APAC, NA and EMEA and have team all across the world. 

• Our team genuinely loves working at TRAILD: we scored 100% on our 2023 eNPS survey.  

 

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment 

 

Who We Are

Our goal is to save ten-million hard-working employees ten-billion dollars. We are a values driven, well-funded, and fast-growing Financial Technology and HR company. We want to empower small and midsize businesses with financial tools that make them the place where people want to work.

We’ve created a financial empowerment platform that helps small but mighty HR teams make a big impact on employee financial wellness.  ZayZoon is quickly becoming the employee financial wellness super-app that employees can’t live without, and employers are clamoring to offer to help attract and retain talent. 

We are growing fast and have been recognized for rapid growth in the 2023 Deloitte Technology Fast 500 and Canadian Technology Fast 50 program! You can read more about it here.

About the Role

We are looking for an Intermediate Developer experienced with Ruby-on-Rails to help us solve tough problems and think up innovative new solutions, based on software development best practices and an urge to be the best you can be. You will work on customer- and admin-facing products, third-party integrations both canned and bespoke, and help architect the system toward greater flexibility, reliability, and scale.

• Creative problem solving for key development and engineering issues, including full understanding of the root cause with the ability to leverage data to back up assertions
• Building, maintaining, and architecting core web and mobile applications
• Integrating with and maintaining third party tools and services
• Participating in our agile development process: sprint planning, story grooming and stand ups
• Extensive collaboration with other departments, particularly Product, Customer Care, and Finance, on product issues and when implementing new features
• Adherence to our SDLC and secure coding practises and environment
• Collaboration with development pod and team via pull request reviews, mentorship, knowledge sharing, pairing on complex stories
• Championing ZayZoon’s mission to provide responsible financial products to an underserved generation of employees

Requirements

• 2+ years of hands-on Ruby on Rails experience with production applications
• Experience solving issues around scale, concurrency, queuing, background processing, and efficient ingestion of third party data
• Mastery of fundamentals. SOLID coding principles, domain-driven design, performant code and queries, unit and integration testing.
• Ability to build quick when we need to experiment, build clean when MVP becomes core functionality
• Strong SQL and data analysis skills and an eagerness to dig into data as part of problem solving.
• Full stack mentality. Every dev owns their features in full, meaning all the way from back end to front end code, automated and real life testing, demos, and delivery
• Experience with agile development, sprints and scrum.
• All the usual tooling: Git, Github, Jira, editor of your choice. (Plus the ability to search for good animated gifs when merging pull requests)

Bonus points if you have:

• Data experience with BI tools (Metabase, Looker), ETL
• Competence with React or React Native
• Experience or interest in DevOps, particularly around cloud services and AWS
• Prior work with financial technology, accounting systems, or banking

Benefits

Candidates must be located in Canada to be considered.

We are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.

Please be aware that as part of our final hiring process, we will conduct reference calls with previous managers and possibly other individuals. Additionally, due to the nature of our business, a criminal record check and a basic security clearance will also be required.

We wish to thank all qualified applicants for their interest in joining our team! 

#LI-REMOTE

Learn more about working with us!

MediaBuyer.com is seeking a Head of Operations & Client Success who has a strong background in operations management, client success, or marketing-related roles.

If you have excellent operational and problem-solving skills or have worked with any type of paid advertising, this would be a great long-term fit for you with very high growth potential.

At MediaBuyer.com, we exclusively work with large VIP clients and renowned brands spending hundreds of thousands/millions per month in paid ads, such as Google and YouTube ads, Meta and IG, TikTok, etc. Our approach centers around personalized, 1-to-1 client attention.

As Head of Operations at MediaBuyer.com, you’ll own critical business operations while ensuring exceptional customer experiences and building the operational backbone to scale to hundreds of active clients. You will become a very high value “connector” in the paid ads industry – collaborating with some of the best ad talent in the world to help brands maximize their reach and impact.

If you’re interested, please send your resume along with a short video highlighting your favorite superhero or movie character and explaining the main reason behind your choice.

Responsibilities:

Operations:

Client Success:

We are very close to scale mode at our company, so there is very high potential for growth and impact here. We bring on brands that you have probably heard of already. We serve well-known brands, including large celebrity influencers, major commerce brands, and people you see on TV or advertising on TV.

If you’re looking to work with exciting and impactful online businesses that contribute useful products & services to humanity, we got them. As we scale, you’ll have the opportunity to build teams and shape our company’s operations while growing alongside industry leaders.

At MediaBuyer.com, we hire people to work with us for 5-10 years plus. Our main focus is fostering long-term relationships, coaching our team members and helping them grow in the company to become more valuable long-term assets.

We are not looking for short-term mercenary types. 

We are 100% remote.

You will be looked after and part of our online tight-knit family. There is also significant potential for career growth, and we offer profit-sharing with core team members. Our team leaders started in support roles, and we prioritize promoting and hiring from within! We hire based on culture first, ability to learn a fast second, and skills last. 

We are building the most transparent and merit-based media buyer marketplace on the web. Though our ultimate mission is to transform advertising into a force for good by uniting purpose-driven brands with proven media buyers who can help them grow.

We want to be a 1-click catalyst that enables entrepreneurs to instantly and ethically promote morally good products that contribute to humanity. Ultimately, we aspire to make advertising more truthful, informative, and entertaining.

This role begins part-time with clear transition to full-time.

$100,000 – $125,000 a year

We are looking for an Accounts Receivable Specialist to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development.

 

IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Petmade, VitalPeak).

 

Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!

 

During a Typical Day, You’ll

 

• Monitor and manage AR orders

• Process or reject AR orders

• Review of the fraudulent order

• Follow up with clients in regard to their orders via phone or email

• Provide and clarify information regarding our products via telephone calls

• Strive to improve customer satisfaction through excellent customer service

• Keep a high level of knowledge about existing products

• And other related tasks

 

What You Can Expect

 

• Professional development

• Supportive global team

• Competitive Salary and performance-based bonus

• Vacation and Health Leaves

• Health Budget

• Internet Subsidy

• Team lunches

• Teambuilding and virtual events

• Long-term job position

• Other

What You Bring to the Role

 

• High attention to detail

• Willingness to learn and develop daily

• Previous experience in Accounts Receivable and fraud review is an advantage

• Previous experience in Customer Support

• Proficient in relevant computer applications

• Excellent written and verbal English language skills

• Ability to multitask, set priorities, and manage time effectively

• Excellent communication skills with active listening

• Customer focus and adaptability to different personality types

 

Salary: 500-600 $/mon. net

 

Responsibilities 

• Manage leading edge technology teams through the client engagement process – driving timelines, prioritizing tasks, and removing barriers 
• Plan, initiate and execute complex and/or multiple infrastructure projects 
• Manage project schedules and budgets to a high degree of accuracy 
• Support project leadership in management of project scope and changes 
• Contribute to pre-sales processes and activities 
• Assist in defining and driving client experience and engagement processes at 3Cloud 
• Incorporate risk mitigation strategies and contingencies plan 
• Project schedule development, formal status reporting, communications planning and management using Project (or equivalent) and a waterfall/hybrid methodology 

Requirements 

• Minimum of 8 years of IT Infrastructure experience and proven track record of handling multiple projects concurrently with successful project delivery results 
• Bachelor’s degree preferred 
• Excellent communication skills: you are articulate, straightforward, thoughtful, and consistent with strong interpersonal and mentoring skills 
• Strong attention to details, with strong analytical skills 
• A passion for using technology to solve problems 
• A natural inclination for building and fostering relationships with clients and project teams 
• A love for problem-solving – you can prioritize tasks, manage time effectively and can guide a team through the issue resolution process 
• The ability to multitask, juggling multiple concurrent streams of work and ensuring success for all of them 
• A knack for teamwork – you are at your best in a closely collaborative environment 
• Ability to Balance the art and science of project management to scale and leverage techniques to build a strong, cohesive, and effective team 

This Job Posting will expire on Monday, January 20th, 2025. 

$60,000 – $65,000 a year

WHAT YOU’LL DO 

We are seeking a Senior Technical Project Manager to oversee our integration processes, connecting to various Electronic Health Records (EHR), practice management (PM), and other data sources in the healthcare industry. As Preveta’s Senior Technical Project Manager you are integral for delivering a software platform that helps users bring patients through treatment-specific, gold-standard algorithmic clinical protocols that ensure patients don’t get lost in the traffic of our healthcare system. You will work closely with internal teams, customers, and third-party vendors to ensure seamless integrations that support our mission to deliver outstanding solutions in healthcare. 

Responsibilities 

• Manage end-to-end integration processes for connecting to EHR, PM, and other systems, ensuring all steps are executed accurately and efficiently 

• Serve as the primary point of contact for integration projects, liaising between internal teams, customers, and third-party vendors 

• Actively participate in technical discussions, ensuring clear understanding of data flows, APIs, and system configurations 

• Proactively identify and resolve roadblocks, maintaining momentum and meeting project deadlines 

• Ensure all integration activities comply with industry standards and healthcare regulations 

• Develop and maintain detailed project documentation, including timelines, checklists, and status reports 

• Conduct regular status updates with stakeholders, providing clear communication of progress, risks, and solutions 

• Drive process improvements to optimize integration workflows and increase efficiency 

• Foster strong relationships with customers, ensuring their requirements and expectations are met or exceeded 

• Collaborate with third-party vendors to align deliverables, manage dependencies, and troubleshoot issues 

Requirements

ABOUT YOU 

The big picture: At Preveta, we’re looking for someone who’s empathetic, driven, and deeply committed to improving healthcare outcomes.  We know people are so much more than their resume – but to make sure you’re set up for success in this role, we’re looking for:  

 

• At least 5 years of experience project managing complex integration processes where you have had to coordinate activities across multiple business functions 

• Ability to work autonomously and thrive in a fast-paced, dynamic, and ever-changing startup environment 

• Effective and efficient in a remote-only work setup and environment 

• Dedication to being deeply acquainted with our customers’ and users’ day-to-day workflow and operations 

• Ability and willingness to travel (10 – 20%) 

• Authorization to work in the United States  

• Be located anywhere in the United States of America 

• Strong communication skills and a proactive approach to problem-solving 

 

Benefits

WHY PREVETA? 

Preveta’s care navigation technology is designed to scale human-centric care. 

We empower healthcare providers with data-driven health insights that eliminate care coordination breakdowns: ensuring every patient has access to the support they need to navigate our challenging healthcare system. 

 

We value: 

• Ownership – a posture of ownership and an unwillingness to let things drop 

• Dedication – a relentless pursuit of problem-solving and an unwillingness to accept ineffective and inefficient solutions 

• Excellence – an internal wiring to achieve the best outcomes and go beyond 

• Growth – self-commitment to personally explore, learn, grow in opportunities, solutions, and new arenas as well as a commitment to help the team grow 

• Curiosity – an innate hunger to understand, evidenced by thoughtful, respectful, and sometimes relentless questioning 

• Communication – committed to clear and effective communication, both verbal and written, to the point of overcommunication 

 

PERKS & BENEFITS 

Besides being a part of something revolutionary and changing the way we do health care we provide benefits such as:  

 

• We provide a 100% remote work environment with a flexible schedule 

• Unlimited paid time off – for vacations, if you’re sick, or if you just need a day 

• Healthcare benefits include – medical with telehealth, HSA, dental, vision, mental health 

• Reimbursements for your work expenses – for your equipment, and even down to that favorite color sticky note   

• Professional development reimbursements, you decide how to use it based on how you learn best 

• A culture of diversity, inclusion, and belonging, where your authentic self is celebrated