{"id":877,"date":"2025-01-12T21:29:18","date_gmt":"2025-01-12T21:29:18","guid":{"rendered":"https:\/\/tradefinder.help\/?p=877"},"modified":"2025-01-12T21:29:18","modified_gmt":"2025-01-12T21:29:18","slug":"photobooth-supply-co-cx-technical-support-advocate-level-1","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=877","title":{"rendered":"Photobooth Supply Co: CX Technical Support Advocate: Level 1"},"content":{"rendered":"<p>\n  <strong>Headquarters:<\/strong> ROWLAND HGHTS, California, United States<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"http:\/\/www.photoboothsupplyco.com\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.photoboothsupplyco.com<\/a>\n<\/p>\n<h3><strong>USA BASED CANDIDATES ONLY &#8211; Read below for a list of eligible states<\/strong><\/h3>\n<p>At\u00a0<strong>Photobooth Supply Co.<\/strong>, we call this role a\u00a0<strong>&#8220;Customer Advocate&#8221;<\/strong>\u00a0because your mission is to champion our customers&#8217; success. We believe that friendly, empathetic, and knowledgeable support can make someone&#8217;s day, and we&#8217;re committed to making every customer interaction\u2014whether via email, phone, or chat\u2014a positive and impactful experience.<\/p>\n<p>This is a\u00a0<strong>technical support role<\/strong>, not your standard customer service position. If you thrive on troubleshooting complex software issues, solving unique problems, and communicating technical solutions with clarity, this could be the perfect fit for you.<\/p>\n<h3><strong>What You&#8217;ll Do:<\/strong><\/h3>\n<ul>\n<li> <strong>Troubleshoot Complex Issues:<\/strong>\u00a0Leverage your\u00a0<strong>2+ years of technical support experience<\/strong>\u00a0to resolve software-related issues, including analyzing logs to uncover and address root causes.<\/li>\n<li> <strong>Communicate Clearly:<\/strong>\u00a0Simplify complex technical concepts for our customers, ensuring they feel supported and informed every step of the way.<\/li>\n<li> <strong>Investigate and Solve:<\/strong>\u00a0Approach intricate problems with curiosity, conducting thorough research to develop effective solutions.<\/li>\n<li> <strong>Educate and Empower:<\/strong>\u00a0Collaborate with teammates to share insights and continuously expand both individual and team knowledge.<\/li>\n<li> <strong>Delight Customers:<\/strong>\u00a0Deliver empathetic and personable support, creating positive customer experiences that go above and beyond expectations.<\/li>\n<li> <strong>Team Collaboration:<\/strong>\u00a0Partner with colleagues to brainstorm creative, out-of-the-box solutions for unique challenges.<\/li>\n<\/ul>\n<p><strong>We are looking for candidates who are able to work one of the following time shifts:<\/strong><\/p>\n<p>Tuesday &#8211; Saturday, 11 AM &#8211; 8 PM Pacific Time <\/p>\n<p>Monday &#8211; Friday, 8 AM &#8211; 5 PM Pacific Time <\/p>\n<p>Sunday &#8211; Thursday, 10 AM &#8211; 7 PM Pacific Time<\/p>\n<p><strong>If you do not confirm you are available for a time shift, your application will automatically be disqualified. \ud83d\ude2d<\/strong><\/p>\n<p><strong>Requirements<\/strong><\/p>\n\n<h3><strong>What We&#8217;re Looking For:<\/strong><\/h3>\n<ul>\n<li> <strong>Technical Expertise:<\/strong>\u00a0Minimum of\u00a0<strong>2 years of technical support experience<\/strong>, demonstrating strong troubleshooting skills. <\/li>\n<li> <strong>Problem-Solving Mindset:<\/strong>\u00a0Naturally curious and driven to uncover the root cause of issues, with a proactive approach to resolution.<\/li>\n<li> <strong>Confident Communication:<\/strong>\u00a0Skilled at explaining technical information in simple, clear terms. You&#8217;re comfortable asking questions, documenting findings, and sharing insights.<\/li>\n<li> <strong>Empathy and Understanding:<\/strong>\u00a0Exceptional interpersonal skills, with the ability to deliver compassionate and thoughtful support in both written and verbal communications.<\/li>\n<li> <strong>Attention to Detail:<\/strong>\u00a0Strong command of grammar (we&#8217;re fans of the Oxford comma) and precision in both troubleshooting and communication.<\/li>\n<li> <strong>Team Player:<\/strong>\u00a0Thrives in a collaborative environment, supporting and learning from teammates to achieve shared goals.<\/li>\n<\/ul>\n<h3><strong>Preferred Skills (Not Required):<\/strong><\/h3>\n<ul>\n<li>Familiarity with photography equipment, photo booth software, or related industries.<\/li>\n<li>Experience with Zendesk. <\/li>\n<li>A passion for learning new technologies and adapting quickly to changes.<\/li>\n<\/ul>\n<h3><strong>Why Join Photobooth Supply Co.?<\/strong><\/h3>\n<p>At\u00a0<strong>Photobooth Supply Co.<\/strong>, we help entrepreneurs succeed by providing innovative photo booth solutions and exceptional customer support. As a Tier 1 Technical Support Advocate, you&#8217;ll play a crucial role in empowering our customers to thrive in their businesses. If you&#8217;re a proactive problem solver who&#8217;s passionate about delivering outstanding support, we&#8217;d love to hear from you!<\/p>\n<p><strong>Ready to apply?<\/strong>\u00a0Let&#8217;s make magic together\u2014apply now and help our photo booth owners shine!<\/p>\n<h3><\/h3>\n<h3>Must live in one of the following states:<\/h3>\n<ul>\n<li>Arizona<\/li>\n<li>California &#8211; preferred<\/li>\n<li>Colorado<\/li>\n<li>Florida<\/li>\n<li>Georgia<\/li>\n<li>Illinois<\/li>\n<li>Montana<\/li>\n<li>Nevada<\/li>\n<li>New Hampshire<\/li>\n<li>New York<\/li>\n<li>North Carolina<\/li>\n<li>Oregon<\/li>\n<li>Pennsylvania<\/li>\n<li>Rhode Island<\/li>\n<li>Texas<\/li>\n<li>Utah<\/li>\n<li>Virginia<\/li>\n<li>Wyoming<\/li>\n<\/ul>\n<h3><\/h3>\n<p><strong>Benefits<\/strong><\/p>\n<p>\ud83c\udfe5 Health Benefits <\/p>\n<p>\ud83d\udc74 401K for California Based Employees <\/p>\n<p>\ud83d\udcda Education Stipend <\/p>\n<p>\ud83d\udcbb Remote Work<\/p>\n<p>\ud83d\udcb0 Bonus Plan <\/p>\n<p>\ud83c\udfdd\ufe0f Annual Retreat <\/p>\n<p>\u2708\ufe0f Generous PTO and Holiday Schedule<\/p>\n<p>\ud83d\udcbc Quarterly Financial Meetings <\/p>\n<p>\ud83d\udcca Open Book Management <\/p>\n<p>\ud83d\udcaa Intimate Team<\/p>\n<p>\ud83e\uddd1\u200d\ud83d\udcbb Work from Home Stipend <\/p>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/photobooth-supply-co-cx-technical-support-advocate-level-1\" target=\"_blank\" rel=\"noopener\">https:\/\/weworkremotely.com\/remote-jobs\/photobooth-supply-co-cx-technical-support-advocate-level-1<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Headquarters: ROWLAND HGHTS, California, United States URL: http:\/\/www.photoboothsupplyco.com USA BASED CANDIDATES ONLY &#8211; Read below for a list of eligible states At\u00a0Photobooth Supply Co., we call this role a\u00a0&#8220;Customer Advocate&#8221;\u00a0because your mission is to champion our customers&#8217; success. We believe that friendly, empathetic, and knowledgeable support can make someone&#8217;s day, and we&#8217;re committed to making [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-877","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=877"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/877\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}