{"id":617,"date":"2025-01-11T19:35:34","date_gmt":"2025-01-11T19:35:34","guid":{"rendered":"https:\/\/tradefinder.help\/?p=617"},"modified":"2025-01-11T19:35:34","modified_gmt":"2025-01-11T19:35:34","slug":"director-of-customer-success-implementation","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=617","title":{"rendered":"Director of Customer Success & Implementation"},"content":{"rendered":"
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TRAILD: Who are we?<\/span><\/strong>\u00a0<\/span><\/p>\n

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.\u00a0\u00a0<\/p>\n

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.\u00a0\u00a0<\/p>\n

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated and secure.\u00a0<\/p>\n

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.\u00a0<\/p>\n

Hear how TRAILD customers speak about us here<\/span><\/a><\/u>.\u00a0<\/p>\n

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The Role: Want to be a part of our exciting growth journey?<\/strong>\u00a0<\/p>\n

We are seeking an experienced Director of Customer Support and Implementation to join our talented and dynamic team. As our company continues to expand into international markets, we need someone with a genuine passion for scaling and growing a Customer Support and Implementation Team.\u00a0<\/p>\n

In this role, you will be responsible for defining and implementing best practices, procedures, and KPIs to support a global team.\u00a0<\/p>\n

The ideal candidate will have a strong background in leading and scaling Customer Support and Implementation teams within SaaS\/technology organizations, excellent interpersonal and communication skills, and previous experience creating and executing a playbook for the Customer Support and Implementation function.\u00a0<\/p>\n

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Key Responsibilities<\/strong>\u00a0<\/p>\n