{"id":404,"date":"2025-01-11T00:01:23","date_gmt":"2025-01-11T00:01:23","guid":{"rendered":"https:\/\/tradefinder.help\/?p=404"},"modified":"2025-01-11T00:01:23","modified_gmt":"2025-01-11T00:01:23","slug":"sre-support-engineer","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=404","title":{"rendered":"SRE Support Engineer"},"content":{"rendered":"
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Do you want to work on cutting-edge projects with the world\u2019s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so – the Gigster Talent Network is for you.<\/p>\n

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.<\/p>\n

At Gigster, whether working with entrepreneurs to realize \u2018the next great vision\u2019 or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.<\/p>\n<\/div>\n

We are looking for SRE Support Engineers<\/strong> interested in joining the Gigster Talent Network<\/strong> and being considered for exciting upcoming projects with one of our largest clients.

<\/strong><\/em><\/div>\n
We’ll need to cover different time zones – some candidates would work on Pacific Time<\/strong> (think California<\/strong>) office hours while others on\u00a0UK<\/strong> office hours,\u00a0so if one of these work hours make sense to you, please continue reading our job description!<\/div>\n
\u00a0<\/div>\n
By being a member of the Gigster Network you’ll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from \u201cwhite glove\u201d onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.<\/div>\n<\/div>\n
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Key Qualifications\/Experience<\/div>\n
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    • Robust<\/strong>\u00a0level of\u00a0spoken and written English<\/strong>.<\/li>\n
    • Several years of experience (ideally 5 or more) in\u00a0supporting highly scalable applications<\/strong>\u00a0and\u00a0web services.<\/strong><\/li>\n
    • Experience working with Cloud technologies\u00a0<\/strong>(AWS mandatory<\/strong>, Google Cloud – nice to have).<\/li>\n
    • Hands-on experience with open-source technologies such as\u00a0Kubernetes<\/strong>\u00a0and\u00a0Docker (mandatory),<\/strong>\u00a0Spark, and<\/strong>\u00a0Kafka\u00a0<\/strong>(at least basic knowledge of these two).<\/strong><\/li>\n
    • Kubernetes:\u00a0<\/strong>Extensive experience in\u00a0deploying<\/strong>,\u00a0managing<\/strong>, and\u00a0scaling<\/strong>\u00a0applications<\/strong>\u00a0using\u00a0Kubernetes<\/strong>. Familiarity with\u00a0Helm<\/strong>,\u00a0Kustomize<\/strong>, or similar tools.<\/li>\n
    • Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python\u00a0<\/strong>or any similar programming\/scripting language), and troubleshooting.<\/strong><\/li>\n
    • Networking:\u00a0<\/strong>Understanding of\u00a0network protocols, DNS, load balancing,\u00a0<\/strong>and\u00a0related technologies.<\/strong><\/li>\n
    • Comfortable working with\u00a0a very technical customer base.<\/strong><\/li>\n
    • Comfortable providing a\u00a0wide range of support<\/strong>, from\u00a0simple issue resolution<\/strong>\u00a0to\u00a0end-to-end onboarding<\/strong>.<\/li>\n
    • Strong familiarity with\u00a0modern server technologies<\/strong>\u00a0and\u00a0architectures.<\/strong><\/li>\n
    • Strong\u00a0problem-solving skills, excellent communication skills,\u00a0<\/strong>and the\u00a0ability to work collaboratively in a team environment.<\/strong><\/li>\n
    • Strong\u00a0attention to detail.<\/strong><\/li>\n
    • Excellent\u00a0analytical capabilities.<\/strong><\/li>\n
    • Passionate<\/strong>\u00a0about\u00a0Technical Support.<\/strong><\/li>\n
    • Strong<\/strong>\u00a0troubleshooting experience.<\/strong><\/li>\n
    • Ability to work as an independent contractor for a US company<\/strong><\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n
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      Nice To Have<\/div>\n
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        • Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.<\/strong><\/li>\n
        • Hands-on experience with\u00a0Relational Database Management Systems.<\/strong><\/li>\n
        • Certifications:<\/strong>\u00a0Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).<\/li>\n
        • Experience with\u00a0Infrastructure as Code (IaC):\u00a0<\/strong>Familiarity with tools like\u00a0Terraform, Ansible, or Puppet.<\/strong><\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n
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          Responsibilities<\/div>\n
            \n<\/ul>
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            • Work\u00a0cross-functionally<\/strong>\u00a0with\u00a0customers and partners<\/strong>\u00a0to address\u00a0complex customer questions<\/strong>\u00a0and\u00a0drive incidents to resolution<\/strong>.<\/li>\n
            • Troubleshoot<\/strong>,\u00a0isolate,<\/strong>\u00a0and\u00a0resolve container orchestration\/management issues<\/strong>, specifically\u00a0Docker<\/strong>\u00a0and\u00a0Kubernetes<\/strong>.<\/li>\n
            • Troubleshoot<\/strong>,\u00a0isolate,<\/strong>\u00a0and\u00a0resolve complex application deployment<\/strong>\u00a0issues.<\/li>\n
            • Analyze and\u00a0categorize<\/strong>\u00a0customer interaction trends<\/strong>\u00a0to provide\u00a0accurate and meaningful feedback<\/strong>\u00a0to\u00a0Engineering<\/strong>\u00a0and\u00a0SRE organizations<\/strong>.<\/li>\n
            • Build knowledge base articles<\/strong>.<\/li>\n
            • Participate in\u00a0post-mortem reviews<\/strong>, and drive\u00a0ongoing improvement.<\/strong><\/li>\n
            • Obsess over minute details<\/strong>\u00a0to\u00a0drive operational excellence<\/strong>\u00a0in every aspect of your work.<\/li>\n
            • Make meaningful and significant contributions<\/strong>\u00a0to our client\u2019s\u00a0development<\/strong>\u00a0of\u00a0objectives and goals.<\/strong><\/li>\n
            • Work on complex issues<\/strong>,\u00a0analyzing situations or data<\/strong>\u00a0that require\u00a0in-depth evaluation.<\/strong><\/li>\n
            • Your\u00a0expertise and discretion<\/strong>\u00a0will be required to\u00a0think outside the box<\/strong>\u00a0and\u00a0resolve highly complex issues<\/strong>\u00a0creatively and effectively.<\/li>\n
            • Work hours are either<\/strong> from 8 AM to 5 PM United Kingdom <\/strong>time or<\/strong> from 8 AM to 5 PM Pacific\u00a0<\/strong>time,\u00a0Monday to Friday<\/strong>. While there is\u00a0no on-call<\/strong>, if there\u2019s any\u00a0maintenance during the weekend<\/strong>\u00a0you will need to\u00a0be available,<\/strong>\u00a0and then you’ll\u00a0get time off<\/strong>\u00a0to compensate for that.<\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n
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              Recruitment Process<\/div>\n
                \n<\/ul>
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                • English Proficiency Assessment (25 mins)<\/li>\n
                • Technical Assessment (45 mins)<\/li>\n
                • Recruiter screen (30 mins)<\/li>\n
                • Technical Interview (30-45 mins)<\/li>\n<\/ul>\n\n
                  \u00a0<\/div>\n
                  We strive to move efficiently from step to step so the recruitment process can be as fast as possible.\n<\/div>\n<\/div>\n<\/div>\n
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                  The Gigster Talent Network is a highly curated set of some of the best software developers in the world. It\u2019s not easy to become part of this select network, but when you do, you will work amongst the best in Silicon Valley and around the world.<\/div>\n
                  \u00a0<\/div>\n
                  Our model is unique in the software development industry. We do the hard work of finding international clients and scoping their projects, and you get to choose from a large variety of \u2018Gigs\u2019. You can choose Gigs that fit your interests\u2014from part-time and short-term projects to full-time long-term no-end-date openings for our amazing clients! You will be eligible for diverse positions that will help you take your career to the next level.<\/div>\n
                  \u00a0<\/div>\n
                  All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make a difference!<\/div>\n
                  \u00a0<\/div>\n
                  Are you ready to join the club?<\/strong><\/div>\n<\/div>\n

                  \u00a0<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                  Do you want to work on cutting-edge projects with the world\u2019s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so – the Gigster Talent Network is for […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-404","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=404"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/404\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}