{"id":30,"date":"2025-01-10T15:02:29","date_gmt":"2025-01-10T15:02:29","guid":{"rendered":"https:\/\/tradefinder.help\/?p=30"},"modified":"2025-01-10T15:02:29","modified_gmt":"2025-01-10T15:02:29","slug":"customer-support-specialist-2","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=30","title":{"rendered":"Customer Support Specialist"},"content":{"rendered":"<div>\n<p class='\"content-intro\"'>\u00a0<\/p>\n<div class=\"h2\"><strong>About the Role:<\/strong><\/div>\n<p>We are seeking experienced customer support specialists with a focus on providing high-quality service to <em><strong>Enterprise-level Customers (Healthcare Facilities)<\/strong><\/em>. You\u2019ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Manage and resolve escalated queries from business customers via phone, chat, and email.<\/li>\n<li>Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.<\/li>\n<li>Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).<\/li>\n<li>Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.\n<\/li>\n<\/ul>\n<p><strong>Skills and Experience:<\/strong><\/p>\n<ul>\n<li>3-4+ years of experience providing <em><strong>specialized customer support<\/strong><\/em>, B2B preferred, ideally within a SaaS or enterprise software environment.<\/li>\n<li>Proven experience <em><strong>managing escalations<\/strong><\/em> and maintaining strong relationships with business customers.<\/li>\n<li>Experience working towards <em><strong>High CSAT (&gt;90%)<\/strong><\/em> and QA scores in B2B environments.<\/li>\n<li>Ability to handle an average of <em><strong>30+ calls and 15+ emails daily<\/strong><\/em>, with a focus on resolution and customer satisfaction.<\/li>\n<li>Familiarity with SLA management and complex customer issue resolution.\n<\/li>\n<\/ul>\n<p><strong>Why Work at CBH?<\/strong><\/p>\n<ul>\n<li>Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.<\/li>\n<li>Work remotely with a diverse team from around the world.<\/li>\n<li>Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.\n<\/li>\n<\/ul>\n<p><strong>System Requirements:<\/strong><\/p>\n<ul>\n<li>A reliable laptop\/desktop (no Chromebooks or Linux OS).<\/li>\n<li>Minimum 20 Mbps wired internet connection.<\/li>\n<li>Wired headset.<\/li>\n<li>Quiet, distraction-free working environment.<\/li>\n<li>Stable power and internet connectivity.\n<\/li>\n<\/ul>\n<p><em>If you&#8217;re excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!<br \/><\/em><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 About the Role: We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You\u2019ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs. Key Responsibilities: Manage and resolve escalated queries from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-30","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=30"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/30\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=30"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=30"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}