{"id":2878,"date":"2026-07-28T21:52:54","date_gmt":"2026-07-28T21:52:54","guid":{"rendered":"https:\/\/tradefinder.help\/?p=2878"},"modified":"2026-07-28T21:52:54","modified_gmt":"2026-07-28T21:52:54","slug":"joby-customer-support-product-demo-specialist","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=2878","title":{"rendered":"Joby: Customer Support &amp; Product Demo Specialist"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0171\/6030\/logo.gif?ixlib=rails-4.0.0&amp;w=50&amp;h=50&amp;dpr=2&amp;fit=fill&amp;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> Miami, FL, USA<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"https:\/\/joby.io\/\" target=\"_blank\" rel=\"noopener\">https:\/\/joby.io\/<\/a>\n<\/p>\n<p>About Joby<\/p>\n<p>Joby (joby.io) is an all-in-one CRM for home-service businesses &#8211; HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers &#8211; all in one place.<\/p>\n<p>\u00a0<\/p>\n<p>The role<\/p>\n<p>We are looking for an experienced Customer Support &amp; Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.<\/p>\n<p>\u00a0<\/p>\n<p>What you will do<\/p>\n<ul>\n<li>Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business<\/li>\n<li>Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting<\/li>\n<li>Host onboarding and support calls over Zoom to get new customers set up for success<\/li>\n<li>Turn common questions into help-center articles and saved replies<\/li>\n<li>Pass customer feedback to the team so the product keeps getting better<\/li>\n<\/ul>\n<p>What we are looking for<\/p>\n<ul>\n<li>2+ years in customer support or customer success at a SaaS company<\/li>\n<li>Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom<\/li>\n<li>Excellent spoken and written English, confident presenting to business owners<\/li>\n<li>Self-managed, reliable and empathetic &#8211; you will often be the first person our customers talk to<\/li>\n<li>Bonus: experience with CRMs or with home-service \/ field-service businesses<\/li>\n<\/ul>\n<p>What we offer<\/p>\n<ul>\n<li>Full-time remote position, open worldwide<\/li>\n<li>$25,000 &#8211; $48,999 per year, depending on experience and location<\/li>\n<li>Product training and a clear playbook for demos and support<\/li>\n<li>A small, fast-moving team where your feedback directly shapes the product<\/li>\n<\/ul>\n<p>How to apply<\/p>\n<p>Email <a href=\"mailto:Danny@Joby.io\">Danny@Joby.io<\/a> with your CV, a short note about the SaaS products you have supported, and &#8211; bonus points &#8211; a short screen recording of you demoing any product you know well.<\/p>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/joby-customer-support-product-demo-specialist\" target=\"_blank\" rel=\"noopener\">https:\/\/weworkremotely.com\/remote-jobs\/joby-customer-support-product-demo-specialist<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Headquarters: Miami, FL, USA URL: https:\/\/joby.io\/ About Joby Joby (joby.io) is an all-in-one CRM for home-service businesses &#8211; HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers &#8211; all in one place. \u00a0 The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2878","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2878","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2878"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2878\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2878"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2878"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}