{"id":2408,"date":"2026-07-06T10:19:35","date_gmt":"2026-07-06T10:19:35","guid":{"rendered":"https:\/\/tradefinder.help\/?p=2408"},"modified":"2026-07-06T10:19:35","modified_gmt":"2026-07-06T10:19:35","slug":"creative-force-saas-product-support-jedi-remote-emea","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=2408","title":{"rendered":"Creative Force: SaaS Product Support Jedi \u2013 Remote, EMEA"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0074\/5226\/logo.gif?ixlib=rails-4.0.0&amp;w=50&amp;h=50&amp;dpr=2&amp;fit=fill&amp;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> Creative Force<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"https:\/\/www.creativeforce.team\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.creativeforce.team\/<\/a>\n<\/p>\n<p>We\u2019re on the hunt for a sharp, self-driven SaaS pro who\u2019s as comfortable navigating staging environments as they are navigating human conversations.<\/p>\n<p>Our EMEA client base is growing fast and we need someone who can keep up. Our software isn\u2019t your average plug-and-play; it has a steep learning curve so you\u2019ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you\u2019ve got SaaS in your DNA, thrive in async\/remote environments, and can juggle multiple threads without breaking a sweat \u2014 keep reading.<\/p>\n<h2>The role<\/h2>\n<p>You\u2019ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you\u2019ll be communicating with colleagues and clients across countries, cultures, and time zones.<\/p>\n<p>Support happens across email tickets, phone, and 1-1 Zoom calls. Once you\u2019ve leveled up on product knowledge, you\u2019ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption.<\/p>\n<p>You\u2019ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams\u2014 always pushing to make our products better.<\/p>\n<p>We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We\u2019re not big on bureaucracy, only results. We don\u2019t expect you to be a slave to your chair but flexibility is a must.<\/p>\n<h2>You\u2019ll need to tick these boxes<\/h2>\n<ul>\n<li><strong>You\u2019re based in the UTC +1 or +2 timezone range.<\/strong>\u00a0This is non-negotiable. Our EMEA team and clients operate in this window and we don\u2019t allow shift work. If you live outside this range, this one\u2019s not for you<\/li>\n<li>2+ years of professional experience, ideally in a SaaS support or client-facing role<\/li>\n<li>Native-level English fluency (bilingual? Even better!)<\/li>\n<li>Terms like HTML, CSS, JS, API, integrations, dev console, staging &amp; production environments, GitHub repos, and database queries don\u2019t make you flinch. You don\u2019t need to write code, but you need to get it<\/li>\n<li>You\u2019ve got exceptional interpersonal and communication skills\u2014written and verbal<\/li>\n<li>Client calls energise you. Four to five Zoom meetings a day? Bring it on<\/li>\n<li>You\u2019re a natural problem solver who loves helping others untangle theirs<\/li>\n<li>Your writing is clean, well-structured, and detail-oriented<\/li>\n<li>You\u2019re curious by nature and love learning new things<\/li>\n<li>You\u2019re not allergic to upselling or fielding \u201csales-y\u201d questions<\/li>\n<li>You\u2019re organised and process-driven. Multiple tools for different workflows? No problem \u2014 you thrive in that setup<\/li>\n<li>You\u2019re self-motivated and independent, but you also value being part of a tight-knit team<\/li>\n<li>Remote work isn\u2019t just something you dabble in\u2014it\u2019s where you do your best work. You\u2019ve got fast, reliable internet and a distraction-free workspace ready to go<\/li>\n<\/ul>\n<h2>Responsibilities<\/h2>\n<p><strong>Product support<br \/><\/strong><\/p>\n<ul>\n<li>Go deep on product knowledge through self-driven learning\u2014become the expert<\/li>\n<li>Be the first point of contact on all inbound support via email\/tickets, phone, and eventually live chat<\/li>\n<li>Run 1-1 Zoom sessions with clients for technical consultation and query resolution<\/li>\n<li>Maintain our consistently impressive first-reply-time metric (yeah, we\u2019re proud of it)<\/li>\n<li>Provide technically accurate responses backed by hands-on testing of scenarios<\/li>\n<li>Collaborate with engineering to squash bugs and keep clients in the loop with timely updates<\/li>\n<li>Spot patterns in user issues and flag them for product improvement<\/li>\n<\/ul>\n<p><strong>Be seriously good with clients<\/strong><\/p>\n<ul>\n<li>Speed matters. Respond quickly and decisively<\/li>\n<li>Listen deeply\u2014get to the root of the issue and own it until it\u2019s resolved<\/li>\n<li>Treat every client interaction with genuine respect and appreciation<\/li>\n<li>Build trusting, long-term relationships rooted in honesty and transparency<\/li>\n<\/ul>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/creative-force-saas-product-support-jedi-remote-emea\" target=\"_blank\" rel=\"noopener\">https:\/\/weworkremotely.com\/remote-jobs\/creative-force-saas-product-support-jedi-remote-emea<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Headquarters: Creative Force URL: https:\/\/www.creativeforce.team\/ We\u2019re on the hunt for a sharp, self-driven SaaS pro who\u2019s as comfortable navigating staging environments as they are navigating human conversations. Our EMEA client base is growing fast and we need someone who can keep up. Our software isn\u2019t your average plug-and-play; it has a steep learning curve so [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2408","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2408"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2408\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}