{"id":22,"date":"2025-01-10T15:02:29","date_gmt":"2025-01-10T15:02:29","guid":{"rendered":"https:\/\/tradefinder.help\/?p=22"},"modified":"2025-01-10T15:02:29","modified_gmt":"2025-01-10T15:02:29","slug":"customer-support-specialist","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=22","title":{"rendered":"Customer Support Specialist"},"content":{"rendered":"
\n
About the Role:<\/span>
We are seeking experienced customer support specialists with a focus on providing high-quality service to\u00a0Enterprise-level Customers (Healthcare Facilities)<\/em><\/span>. You\u2019ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.\n<\/div>\n
Key Responsibilities:<\/span><\/div>\n
    \n
  • Manage and resolve escalated queries from business customers via phone, chat, and email.<\/li>\n
  • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.<\/li>\n
  • Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).<\/li>\n
  • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.<\/li>\n<\/ul>\n

    Skills and Experience:<\/span><\/div>\n
      \n
    • 3-4+ years of experience providing\u00a0specialized customer support<\/em><\/span>, B2B preferred, ideally within a SaaS or enterprise software environment.<\/li>\n
    • Proven experience\u00a0managing escalations<\/em><\/span>\u00a0and maintaining strong relationships with business customers.<\/li>\n
    • Experience working towards\u00a0High CSAT (>90%)<\/em><\/span>\u00a0and QA scores in B2B environments.<\/li>\n
    • Ability to handle an average of\u00a030+ calls and 15+ emails daily<\/em><\/span>, with a focus on resolution and customer satisfaction.<\/li>\n
    • Familiarity with SLA management and complex customer issue resolution.<\/li>\n<\/ul>\n

      Why Work at CBH?<\/span><\/div>\n
        \n
      • Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.<\/li>\n
      • Work remotely with a diverse team from around the world.<\/li>\n
      • Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.<\/li>\n<\/ul>\n

        System Requirements:<\/span><\/div>\n
          \n
        • A reliable laptop\/desktop (no Chromebooks or Linux OS).<\/li>\n
        • Minimum 20 Mbps wired internet connection.<\/li>\n
        • Wired headset.<\/li>\n
        • Quiet, distraction-free working environment.<\/li>\n
        • Stable power and internet connectivity.<\/li>\n<\/ul>\n

          If you’re excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!<\/em><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

          About the Role:We are seeking experienced customer support specialists with a focus on providing high-quality service to\u00a0Enterprise-level Customers (Healthcare Facilities). You\u2019ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs. Key Responsibilities: Manage and resolve escalated queries from business customers via […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-22","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=22"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/22\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=22"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=22"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}