{"id":2142,"date":"2026-06-24T22:37:38","date_gmt":"2026-06-24T22:37:38","guid":{"rendered":"https:\/\/tradefinder.help\/?p=2142"},"modified":"2026-06-24T22:37:38","modified_gmt":"2026-06-24T22:37:38","slug":"tourcc-vp-customer-success-account-management-saas","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=2142","title":{"rendered":"TourCC: VP – Customer Success & Account Management – SaaS"},"content":{"rendered":"

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\n Headquarters:<\/strong> Remote
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URL:<\/strong> http:\/\/tourcc.com<\/a>\n<\/p>\n

WHO WE’RE LOOKING FOR<\/div>\n
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You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.)\u00a0<\/div>\n
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In addition:<\/div>\n
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\u2022 You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company.<\/div>\n
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\u2022 You have a high level of attention to detail, and accuracy matters to you. \u2022 You are empathetic and have a real desire to help our customers reach their goals.<\/div>\n
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\u2022 You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad) \u2022 You can get excited about helping our users get the most out of our tools \u2013 including giving tough love when they are using them incorrectly.<\/div>\n
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\u2022 You are driven, self-motivated, enthusiastic, have a “can do” attitude and a results-driven mentality with a bias for speed and action (while not missing the details!)<\/div>\n
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\u2022 You have excellent communication and interpersonal skills, and are able to be flexible and operate effectively with uncertainty and change.<\/div>\n
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Bonus:<\/div>\n
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\u2022 You have a good understanding of marketing and martech solutions, and you have great experience with CRM systems such as Hubspot, Salesforce, Zoho, etc., \u2022 You’re just as happy getting your hands dirty with implementation work as you are building out high-level systems\/processes, and managing a large team.<\/div>\n
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Onboarding and training:<\/div>\n
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\u2022 Oversee our primary contacts for the onboarding of new customers, training of platform end-users.<\/div>\n
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\u2022 Oversee completion of customer needs and\/ or management of contractors and outsourced resources to perform work.<\/div>\n
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\u2022 Oversee management of the knowledge base, addition of new articles as needed and ensuring everything is up-to-date and accurate.<\/div>\n
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\u2022 Become a subject matter expert on our technology, and clearly articulate its value in writing, over the phone dialog, and at the occasional in-person industry event.\u00a0<\/div>\n
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Support and retention:<\/div>\n
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\u2022 Deepen our customer retention support by preparing the strategy and program for this while working closely with the commercial team to roll this out.<\/div>\n
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\u2022 Oversee providing exceptional customer support within established SLA guidelines, track and report out related metrics.<\/div>\n
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\u2022 Oversee management of the long-term health of the customer base by identifying and preempting areas of risk or concern; drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed by extracting the most value from our SaaS tools.<\/div>\n
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\u2022 Understand customer sentiment and outcomes by communicating, defining and tracking health metrics, run NPS and gather other feedback.<\/div>\n
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\u2022 Oversee maintenance of a cadence of communicating with customers about needs and adoption trends via surveys and other tools, and educating them via their preferred channel of communication.\u00a0<\/div>\n
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Sales and product:<\/div>\n
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\u2022 Represent the voice of the customer to provide input into every core product, marketing and sales process.<\/div>\n
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\u2022 Collaborate with the engineering and product development team to troubleshoot technical issues raised by customers.<\/div>\n
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\u2022 Curate the forums, utilize surveys and webinars to determine what feature requests are most needed, and advocate for them on the product team.<\/div>\n
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\u2022 Collaborate closely with sales to drive opportunities.<\/div>\n

To apply:<\/strong> https:\/\/weworkremotely.com\/remote-jobs\/tourcc-vp-customer-success-account-management-saas<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Headquarters: Remote URL: http:\/\/tourcc.com WHO WE’RE LOOKING FOR You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.)\u00a0 In addition: \u2022 You have 9+ years of experience in a similar role, 3+ of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2142","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2142"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2142\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}