{"id":2062,"date":"2026-06-23T12:31:17","date_gmt":"2026-06-23T12:31:17","guid":{"rendered":"https:\/\/tradefinder.help\/?p=2062"},"modified":"2026-06-23T12:31:17","modified_gmt":"2026-06-23T12:31:17","slug":"service-planner-guwahati","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=2062","title":{"rendered":"Service Planner Guwahati"},"content":{"rendered":"<p><strong>Job Description<\/strong><\/p>\n<p>About the Role:<\/p>\n<ul>\n<li>The Service Planner \/ Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.<\/li>\n<li>The incumbent will report to the AOM\/OM \/ Assistant Branch Manager\/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders\n<\/li>\n<\/ul>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and &gt;95% usage of Service Companion (SCP)<\/li>\n<li>Support digital transition and maintain the accuracy of consumption, TOS, and service data<\/li>\n<li>Coordinate with IT for new users or device-related issues<\/li>\n<li>Ensure error-free documentation and adherence to the ticket-based callout process<\/li>\n<li>Organise daily\/weekly\/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints<\/li>\n<li>Prioritise planning to reduce service backlog and ensure On-Time delivery<\/li>\n<li>Liaise with Sales\/Service teams to accommodate urgent visits and resolve STOP\/termination issues<\/li>\n<li>Track technician-wise productivity, efficiency, and service delivery KPIs<\/li>\n<li>Maintain and report the SOS daily, weekly, and monthly, including GSS SOS<\/li>\n<li>Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends<\/li>\n<li>Assist AOM\/OM\/ABM\/BM in monitoring field KPIs<\/li>\n<li>Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments<\/li>\n<li>Raise unresolved issues to next-level management for resolution<\/li>\n<li>Ensure leave planning and service continuity without disruption\n<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>On-time Service Planning<\/li>\n<li>Data Accuracy<\/li>\n<li>SCP Utilization<\/li>\n<li>Schedule Adherence<\/li>\n<li>Reporting &amp; Analysis<\/li>\n<li>Cross-Team Coordination\n<\/li>\n<\/ul>\n<p><strong>Competencies (Skills Essential To The Role)<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>Detail Orientation<\/li>\n<li>Planning &amp; Organizing<\/li>\n<li>Analytical Thinking<\/li>\n<li>Customer Focus<\/li>\n<li>Negotiation Skills\n<\/li>\n<\/ul>\n<p><strong>Educational Qualification \/ Other Requirement<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>Minimum graduate, with 0-1 years of relevant experience<\/li>\n<li>Basic computer skills required (advanced proficiency is a plus)<\/li>\n<li>Knowledge of MS-Office\/G-Suite\n<\/li>\n<\/ul>\n<p>What can you expect from RPCI?<\/p>\n<p>Our Values Lie At The Core Of Our Mission And Vision. We Believe That Its Our People Who Make Our Company What It Is. We Believe In<\/p>\n<ul>\n<li>Service<\/li>\n<li>Relationships<\/li>\n<li>Teamwork<\/li>\n<li>Responsibility\n<\/li>\n<\/ul>\n<p>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<\/p>","protected":false},"excerpt":{"rendered":"<p>Job Description About the Role: The Service Planner \/ Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery. The incumbent will report to the AOM\/OM \/ Assistant Branch Manager\/Branch Manager. The incumbent will have to work as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2062","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2062"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/2062\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}