{"id":1794,"date":"2026-06-15T15:16:44","date_gmt":"2026-06-15T15:16:44","guid":{"rendered":"https:\/\/tradefinder.help\/?p=1794"},"modified":"2026-06-15T15:16:44","modified_gmt":"2026-06-15T15:16:44","slug":"zapiet-merchant-support-specialist","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=1794","title":{"rendered":"Zapiet: Merchant Support Specialist"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0171\/1965\/logo.gif?ixlib=rails-4.0.0&amp;w=50&amp;h=50&amp;dpr=2&amp;fit=fill&amp;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> United Kingdom<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"https:\/\/www.zapiet.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.zapiet.com\/<\/a>\n<\/p>\n<div><strong>The Role<br \/><\/strong><\/div>\n<div>We&#8217;re seeking two exceptional Merchant Support Specialist&#8217;s to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.\n<\/div>\n<div><strong>Who We&#8217;re Looking For<br \/><\/strong><\/div>\n<div><strong>Required Qualities<\/strong><\/div>\n<ul>\n<li>A patient, empathetic professional with a great sense of humour<\/li>\n<li>Exceptional written and verbal communication skills in English<\/li>\n<li>Tech-savvy and proficient with SaaS applications<\/li>\n<li>Proven Shopify experience<\/li>\n<li>Familiarity with Microsoft Teams and O365 suite applications\u00a0<\/li>\n<li>Flexibility to work across Americas timezone, including weekend availability<\/li>\n<li>Strong independent working style with high self-motivation<\/li>\n<li>Flexibility to work across European and APAC time zones, including weekend availability<\/li>\n<\/ul>\n<div><strong>Bonus Qualifications<\/strong><\/div>\n<ul>\n<li>Fluency in a second (or third) language<\/li>\n<li>Additional e-commerce platform experience<\/li>\n<\/ul>\n<div><strong>Key Responsibilities<\/strong><\/div>\n<ul>\n<li>Provide comprehensive customer support across multiple channels:\u00a0\n<ul>\n<li>Email<\/li>\n<li>Live chat<\/li>\n<li>Social media<\/li>\n<li>Telephone support<\/li>\n<\/ul>\n<\/li>\n<li>Conduct personalized onboarding and setup sessions via video calls<\/li>\n<li>Develop and maintain help documentation and tutorials<\/li>\n<li>Analyse and track feature requests and support trends<\/li>\n<li>Contribute to continuous improvement of our support processes<\/li>\n<\/ul>\n<div><strong>Why Join Zapiet?<\/strong><\/div>\n<ul>\n<li>Work with a self-funded, profitable company that prioritizes customer success<\/li>\n<li>Collaborate with an international team spanning 17 countries<\/li>\n<li>Make a meaningful impact on company growth<\/li>\n<li>Enjoy a dynamic, meeting-light work environment<\/li>\n<li>Opportunity for significant personal and professional development<\/li>\n<\/ul>\n<div><strong>Our Global Footprint<\/strong><\/div>\n<ul>\n<li>Supporting over 10,000 merchants worldwide<\/li>\n<li>Team members in 17 countries<\/li>\n<li>24\/7 coverage across global time zones<\/li>\n<li>Cutting-edge e-commerce solutions<\/li>\n<\/ul>\n<div><strong>How to Apply<\/strong><\/div>\n<div>If you&#8217;re passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!\n<\/div>\n<div><em>Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.<\/em><\/div>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/zapiet-merchant-support-specialist-2\" target=\"_blank\" rel=\"noopener\">https:\/\/weworkremotely.com\/remote-jobs\/zapiet-merchant-support-specialist-2<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Headquarters: United Kingdom URL: https:\/\/www.zapiet.com\/ The Role We&#8217;re seeking two exceptional Merchant Support Specialist&#8217;s to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development. Who We&#8217;re Looking For Required Qualities A patient, empathetic professional with a great sense of humour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1794","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/1794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1794"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/1794\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}