{"id":1364,"date":"2026-06-11T02:27:53","date_gmt":"2026-06-11T02:27:53","guid":{"rendered":"https:\/\/tradefinder.help\/?p=1364"},"modified":"2026-06-11T02:27:53","modified_gmt":"2026-06-11T02:27:53","slug":"umbrel-customer-support-non-technical","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=1364","title":{"rendered":"Umbrel: Customer Support (non-technical)"},"content":{"rendered":"<p>\n  <strong>Headquarters:<\/strong> Remote\n<\/p>\n<p>In this role, you will:<\/p>\n<ul>\n<li>\n<p>Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)<\/p>\n<\/li>\n<li>\n<p>Work with our logistics and fulfillment team to resolve order\/shipping issues<\/p>\n<\/li>\n<li>\n<p>Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs<\/p>\n<\/li>\n<li>\n<p>Create how-tos, guides, wikis, knowledge base, etc for recurring questions<\/p>\n<\/li>\n<\/ul>\n<p>We hope you:<\/p>\n<ul>\n<li>\n<p>Have great written communication skills<\/p>\n<\/li>\n<li>\n<p>Like talking to users and are willing to constantly do so without external encouragement<\/p>\n<\/li>\n<li>\n<p>Are able to empathize with users, and genuinely care about their problems \u2014 we can\u2019t exist without them<\/p>\n<\/li>\n<\/ul>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/umbrel-customer-support-non-technical\" target=\"_blank\" rel=\"noopener\">https:\/\/weworkremotely.com\/remote-jobs\/umbrel-customer-support-non-technical<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Headquarters: Remote In this role, you will: Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries) Work with our logistics and fulfillment team to resolve order\/shipping issues Help users with various non-technical tasks, such as order modifications, returns, replacements, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1364","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/1364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1364"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/1364\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}