{"id":1363,"date":"2026-06-11T02:27:52","date_gmt":"2026-06-11T02:27:52","guid":{"rendered":"https:\/\/tradefinder.help\/?p=1363"},"modified":"2026-06-11T02:27:52","modified_gmt":"2026-06-11T02:27:52","slug":"select-saunas-customer-support-specialist","status":"publish","type":"post","link":"https:\/\/tradefinder.help\/?p=1363","title":{"rendered":"Select Saunas: Customer Support Specialist"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0141\/4914\/logo.gif?ixlib=rails-4.0.0&amp;w=50&amp;h=50&amp;dpr=2&amp;fit=fill&amp;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> Casper, WY<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"https:\/\/selectsaunas.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/selectsaunas.com<\/a>\n<\/p>\n\n<h1>Fully Remote Customer Support, Order Management, and Social Media Manager for E-Commerce Brand<\/h1>\n<p><strong>Company:<\/strong> Select Saunas (selectsaunas.com)<br \/><strong>Location:<\/strong> Fully remote (must be based in the United States or Canada, )<br \/><strong>Type:<\/strong> Full-time<br \/><strong>Compensation:<\/strong> $40,000 + performance bonuses<\/p>\n<hr \/>\n<h2>About the role<\/h2>\n<p>Do you want\u00a0to help people become the healthiest version of themselves?<\/p>\n<p>Select Saunas is a high-ticket online-only retailer of premium saunas. Our customers make considered, high-value purchases, and the experience we give them before, during, and after the sale is what sets us apart.<\/p>\n<p>We&#8217;re looking for a <strong>Customer Support and Order Management Specialist<\/strong>\u00a0to own the order journey end to end: placing orders with our suppliers, keeping customers informed proactively, and resolving issues with the kind of white-glove care a high-ticket purchase deserves. You&#8217;ll be the voice of the brand on email and phone, and the person who makes sure every order is accurate, on track, and delivered without surprises.<\/p>\n<p>This is an ideal role for someone who is organized, calm under pressure, and genuinely enjoys helping people, not just clearing a queue. A welcome bonus is a genuine interest in saunas and health and wellness!<\/p>\n<ul>\n<li>\n<div>Join the early stages of a fast-growing company<\/div>\n<\/li>\n<li>\n<div>Be part of a small, fun, driven team<\/div>\n<\/li>\n<li>\n<div>This is a long-term position with the opportunity to move into a customer support team manager<\/div>\n<\/li>\n<li>\n<div>No limits on your advancement<\/div>\n<\/li>\n<li>\n<div>Act without being micromanaged<\/div>\n<\/li>\n<li>\n<div>Responsible Unlimited PTO (of course, and we won&#8217;t disturb you)<\/div>\n<\/li>\n<li>\n<div>Work from home and be an entrepreneur inside the company (without the risk of going alone)<\/div>\n<\/li>\n<\/ul>\n<h2>What you&#8217;ll do<\/h2>\n<ul>\n<li><strong>Handle inbound contact.<\/strong> Respond to customer emails and phone calls promptly and professionally.<\/li>\n<li><strong>Place and manage supplier orders.<\/strong> Submit orders accurately to our suppliers, confirm details, and follow them through to fulfillment.<\/li>\n<li><strong>Assign and communicate tracking.<\/strong> Add tracking numbers to orders and keep customers updated on shipment status.<\/li>\n<li><strong>Reach out proactively.<\/strong> Contact customers about their orders before they have to ask \u2014 confirmations, delays, delivery scheduling, and follow-ups.<\/li>\n<li><strong>Resolve complaints and issues.<\/strong> Coordinate with customers, couriers, and suppliers to manage freight damage, delays, returns, and any problems with empathy and a focus on a fair, fast resolution.<\/li>\n<li><strong>Keep records clean.<\/strong> Maintain accurate order, customer, and communication records.<\/li>\n<li><strong>Manage social media accounts. <\/strong>Light social media work &#8211; create posts showcasing customer saunas, manage the odd comment and DM&#8230;<\/li>\n<\/ul>\n<h2>What we&#8217;re looking for<\/h2>\n<ul>\n<li>1 to 3+ years in ecommerce customer support, order management, or a similar operations role<\/li>\n<li>Excellent written and verbal English communication<\/li>\n<li>Comfortable on the phone with customers, including pre-sale conversations<\/li>\n<li>Strong attention to detail (accuracy on high-value orders is critical)<\/li>\n<li>Self-directed and reliable in a fully remote environment<\/li>\n<li>Comfortable learning and working in our order\/helpdesk tools including Shopify and Gorgias<\/li>\n<\/ul>\n<h3>Nice to have<\/h3>\n<ul>\n<li>Experience with eCommerce<\/li>\n<li>Familiarity with Shopify and common helpdesk\/order tools (e.g. Gorgias, Zendesk, Shopify)<\/li>\n<li>Experience coordinating with suppliers or freight\/LTL carriers<\/li>\n<li>A genuine interest in saunas!<\/li>\n<\/ul>\n<h2>Compensation &amp; structure<\/h2>\n<p><strong>Base salary:<\/strong> $40,000\/year.<\/p>\n<p><strong>Performance bonuses:<\/strong><\/p>\n<ul>\n<li><strong>Quality and accuracy bonus<\/strong> tied to customer satisfaction and response-time targets, and maintaining a low order-error rate. Compensation will naturally grow with increased experience and time.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n\n<div>\n<ul>\n<li>Internet: Fast, stable connection.<\/li>\n<li>Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise &#8211; no <em>loud<\/em> coffee shops, etc.<\/li>\n<\/ul>\n<\/div>\n<h2>How to apply<\/h2>\n<p>Send an email with the subject &#8220;<em>Your<\/em> <em>Name<\/em> &#8211; CSR Application&#8221; to <strong><a href=\"mailto:christoffer@selectsaunas.com\">christoffer@selectsaunas.com<\/a>.<\/strong> The email should include your resume, a Vocaroo voice note under two minutes introducing yourself, letting us know why you&#8217;re a great fit for this role, and mentioning your previous relevant experience.<\/p>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/select-saunas-customer-support-specialist\" target=\"_blank\" rel=\"noopener\">https:\/\/weworkremotely.com\/remote-jobs\/select-saunas-customer-support-specialist<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Headquarters: Casper, WY URL: https:\/\/selectsaunas.com Fully Remote Customer Support, Order Management, and Social Media Manager for E-Commerce Brand Company: Select Saunas (selectsaunas.com)Location: Fully remote (must be based in the United States or Canada, )Type: Full-timeCompensation: $40,000 + performance bonuses About the role Do you want\u00a0to help people become the healthiest version of themselves? Select Saunas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1363","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_url":[],"post_author":"sonifashionhouse@gmail.com","assigned_categories":"Uncategorized","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/1363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1363"}],"version-history":[{"count":0,"href":"https:\/\/tradefinder.help\/index.php?rest_route=\/wp\/v2\/posts\/1363\/revisions"}],"wp:attachment":[{"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradefinder.help\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}